**Customer Care Representative - Marshfield - Full Time & Part Time (Afternoon/Evening)**

Marshfield Office, 3200 S Central Ave Suite 2A, Marshfield, Wisconsin, United States of America Req #216 Tuesday, January 25, 2022 SHIFT DETAILS: Afternoon/Evening

**SIGN ON BONUS**: $500

POSITION PURPOSE:

To process orders and correspondence in accordance with the companys mission and philosophy.

**ESSENTIAL POSITION FUNCTIONS:**

- Answer incoming customer contacts and assist customers with their order and/or questions.

- Process correspondence and emails in accordance with company guidelines.

- Be accurate and efficient when processing customer orders.

- Assist customers with questions and/or concerns.

- Follow established policy and procedures.

*The above listing of essential functions is not an inclusive listing of all duties that may be required to be performed.*

**COMPETENCIES:**

- Strong verbal communication skills.

- Above average interpersonal skills, for both customers and co-workers.

- Effective problem solver with the ability/personality to remain calm and positive even while under stress.

- Detail oriented at all times.

- The willingness to maintain a can do and positive attitude throughout all/any types of interactions is expected.

- Ability to effectively listen and productively engage with customers, regardless of the circumstances.

- Proficient at multi-tasking.

- The drive to be focused on what we can do for our customers, always remaining positive.

**EDUCATION and/or EXPERIENCE:**

- High School Diploma or equivalent is preferred, but not required.

- Prior experience in customer service is strongly desired.

- Functional experience with data entry and computers is preferred.

**Other details**

* Pay Type Hourly

* Job Start Date Monday, February 7, 2022