GENERAL SUMMARY/ OVERVIEW STATEMENT:

Brigham and Women's Hospital is dedicated to:

- serving the needs of our local and global community

- providing the highest quality health care to patients and their families

- expanding the boundaries of medicine through research

- educating the next generation of health care professional

Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaboration and respect

Self Management: Accountability, professionalism and commitment to growth and development

Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

This job

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Actual job duties may vary by department

- Perform administrative duties under minimal supervision at the highest proficiency level.

- Provides direct support to Division Chief and Administrator

- Work is highly complex, non-repetitive and often project oriented,

- Ability to problem solves and determine best course of action with little direction.

- Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.

- May direct workflow and lead others. Mentor other staff.

- Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, apply knowledge as appropriate with little direction from Supervisor.

- Track expense budgets, perform basic bookkeeping tasks and create financial reports.

- Assist with training and orienting staff as needed.

- Provide cross coverage as needed.

- Follow HIPAA guidelines for the management of patient privacy and confidentiality.

- Other duties, as assigned (listed below)

1. Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, Carney Hospital, Faulkner Hospital, MGH, DFCI and BWPO. This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.

1. Maintains schedule for the Clinical Director and other faculty including coordinating patient clinics and operating room schedule with all meetings at BWH, satellite offices and outside engagements.

1. Handles all telephone calls and messages having to do with the Faculty's administrative practice, triaging calls, as necessary, to appropriate personnel.

1. Receives and sorts all mail for Clinical Director and other faculty.

1. Maintains and organizes filing system for Clinical Director and other faculty.

1. Composes routing correspondence to patients and physicians. Abstract basic information from patient records and other files.

1. Prepares various types of medical and administrative correspondence including dictated medical staff notes, memoranda, OR Committee minutes, reports, letters and schedules. Composes, proofreads, and edits as necessary.

1. Coordinates meetings using appropriate internal hospital resources whenever possible.

1. Works as a team member with all staff in the Division to ensure smooth operation of the Division, including participation in staff or faculty meetings, taking minutes, and preparing agendas.

1. Prepares, submits, and follows up on check requests, work orders, and resource booking requests to ensure completion.

1. All other duties as needed and requested by the Administrative Manager and the Senior Administrative Director.

1. Performs all other duties related to the surgeon's administrative practice at the Brigham and Women's Hospital, Dana-Farber Cancer Institute, and other satellite offices including faxing, filing, photocopying, scanning, completion of forms and routine mailings as required.

Travel

1. Makes frequent travel and housing accommodations for various meetings and speaking engagements, including processing and tracking of travel reimbursements for visiting physicians and foreign dignitaries.

1. Monitors surgeon's travel, lecture, and vacation schedule.

Courses & Conferences

1. Coordinates with Department of Surgery personnel on all aspects of various Thoracic Surgery Education courses for the Division, such as having posters made and distributed, mail appropriate letters of invitation, and maintain calendars for the division in the capacity of supporting the chief.

1. Plan meetings and conferences, which may also require tracking of budgets or the ability to compose minutes.

Credentialing and Licensure

1. Monitor surgeon's state license and renew when necessary.

1. Maintain surgeon's current CV information.

Special Projects

1. Coordinate any special functions, including but not limited to recruitment activities and visiting professorships, requested by the surgeon, which includes booking hotel conference/function rooms, catering and entertainment.

1. Monitors and maintains budget for any special projects or events planned by the Surgeon.

1. Helps organize and maintain of vendors and speakers for various divisional meetings including but not limited to the Quality Assurance Meeting.

1. Run work-related errands as they arise for Clinical Director and other faculty.

1. Any projects assigned by the Division Chief, Clinical Director, or Administrative Director.

Level of education required: - Minimum of a high school diploma or GED. Work experience required: - Minimum three years medical office or administrative support experience required. - Some additional training in office systems or other post high school education preferred. Associate’s Degree or higher level education preferred, but not required. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical skills required: - Knowledge of practice operations and standards. - Understanding of procedures including filing, copying, scanning, printing, and faxing. - Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism. - Organization Skills: Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems. - System Skills: Advanced computer skills. Ability to use all applicable applications at highest competency level. - Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines. - Advanced understanding and use of medical terminology. - Advanced comprehension of billing and fiscal information. - Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. ADDENDUM A: BWH Behavioral Competencies 1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. 1. Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles 2. Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments 3. Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. 1. Practice active listening skills 2. Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles 3. Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience 4. Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve organizational goals. 1. Take initiative to support others and build productive relationships that will lead to a cohesive workplace 2. Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one’s own work affects the organization as a whole and demonstrate a commitment to the organizational goals. 1. Support and respect BWH’s mission, vision, values and history 2. Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. 1. Support and positively participate in organizational and/or job specific changes 2. Initiate appropriate action when change is needed 3. Be flexible and open to new ideas 4. Adapt to shifting priorities Page 3 of 5 Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. 1. Demonstrate openness to learning from successes and failures 2. Recognize and participate in learning opportunities 3. Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. 1. Adhere to BWH’s Code of Conduct, Guide to Ethical Standards, policies and procedures 2. Align behavior with the organizational mission and values 3. Practice respect in accordance to the BWH standards 4. Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. 1. Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) 2. Adhere to established policies and procedures 3. Take action to prevent errors 4. Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. 1. Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes 2. Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one’s role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. 1. Recognize actual and potential problems and take appropriate action towards a solution 2. Offer assistance, as needed, when a potential problem situation is observed 3. Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one’s efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. 1. Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: 2. .Engage with positive greetings and active listening 3. Empathize by expressing understanding 4. Educate throughout the information exchange 5. Enlist thoughts and ideas from others Page 4 of 5 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. 1. Identify specific information needed to clarify a situation or to make a decision 2. Probe skillfully to get at the facts HOSPITAL WIDE RESPONSIBILITIES: These are required of all staff, regardless of position. Do not remove these standards. Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. Schedule: Full-time Time of Day: Standard Hours: 40 Shift: Day Job