2 Call Center Representative - Lawrence/Hybrid Jobs in Lawrence, MA
Mass General Brigham is Hiring a Call Center Representative - Lawrence/Hybrid Near Lawrence, MA
Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?
The OpportunityWe are seeking full-time, 40-hour Call Center Representative to support Pentucket Medical Associates call volume, fielding approximately 65 inbound calls per day. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal: ensure that our callers receive timely, efficient, and high-quality service.
Our Call Center is based out of our RiverWalk location in Lawrence, MA. Employees are expected to be onsite for all hours worked during onboarding/training, but there are options for onsite and hybrid work after the successful completion of the first 90 days of employment. On this team, you get the unique ability craft a model that works best for you!
Please note: This is a telephone-based position; there is no face-to-face interaction with patients and/or other customers.
What We Will Provide You
- All required technology
- Robust, personalized training
- Routine meetings/trainings to stay connected to the team
- Standard workflows/performance metrics
- High school diploma or GED required
- Previous experience in a medical call center and/or medical office environment preferred
- Bilingual language skills (English/Spanish) preferred
Primary LocationMA-Lawrence-PCP Pentucket Medical 360 Merrimac
Work LocationsPCP Pentucket Medical 360 Merrimac
JobTelephone Operator
OrganizationMass General Brigham Community Physicians
ScheduleFull-time
Standard Hours40
ShiftDay Job
Employee StatusRegular
Recruiting DepartmentPentucket Medical
Job PostingMar 27, 2024
Job Summary
Full Time
Hospital
$35k-46k (estimate)
01/13/2024
07/17/2024
massgeneralbrigham.org
MEDWAY, MA
>50,000
1994
$10B - $50B
Hospital
Related Companies
About Mass General Brigham
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nations ...leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
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