GENERAL SUMMARY/ OVERVIEW STATEMENT:

Clinical Pharmacy Managers are registered pharmacists who function as both clinicians and managers dedicated to providing support of medication-use systems and delivery of optimal medication therapy throughout Massachusetts General Hospital. Clinical Pharmacy Managers are responsible for overseeing the integration of clinical pharmacy services, drug utilization programs, and pharmacy operations. They supervise decentralized pharmacy practice and medication-use systems, dedicated patient service lines and patient-centered pharmaceutical care services, and related specialty patient care areas. They actively manage human, capital, and operational resources to support patient care services, medication safety systems, regulatory compliance initiatives, and quality assurance programs. Clinical Pharmacy Managers set and model the standard for excellence for clinical pharmacy practice and design pharmacy programs to collaboratively advance the Comprehensive Pharmacy Practice model.

The MGH Department of Pharmacy is seeking a Clinical Pharmacy Manager with advanced clinical, management and leadership training and experiences to innovate and advance a clinical pharmacy practice model for Solid Organ Transplant and Infectious Diseases pharmacy services. This position reports directly to the Director of Clinical Pharmacy Services and has responsibility for direct supervision of clinical pharmacists and clinical coordinators. Clinical Pharmacy Managers have frequent interactions with physicians, nurses, other members of the healthcare team, students, residents, and external professional groups.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The following are essential job functions for Clinical Pharmacy Manager:

Essential Job Functions

Percent of Time Spent

Leads assigned patient service lines, clinical areas, and therapeutic programs

Facilitates pharmaceutical care services, direct patient care programs, medication utilization systems within assigned services and care areas to ensure drug utilization activities are aligned with patient care needs, evidence-based best practices, and regulatory standards

Designs and implements new pharmacy programs, quality improvement changes, and continuous quality assurance initiatives to advance the organization medication-use systems and promote optimal patient outcomes

Designs and implements stewardship activities and medication restriction/surveillance programs

Tracks and evaluates assigned pharmacy programs for operational, quality, and financial efficiency and routinely benchmarks against local and national best practices

Actively identifies and reports short- and long-term obstacles to patient care and medication safety, regulatory compliance, or stewardship

Provides departmental and institutional leadership for medical staff committees/meetings, hospital group/task forces, and approved external programs/organizations

Assures pharmacy is an integral part of the health-care delivery system and facilitates enhancement and expansion of pharmacy services/programs

40%

Manages human, capital, and operational resources to support patient care services

Manages the activities of pharmacists who work within their assigned areas

Oversees the day-to-day staffing schedule and pharmacist coverage of patient care service lines and care areas

Conducts leader rounding sessions for direct reports

Completes performance evaluations for direct reports

Designs and implements performance improvement plans as needed

Accountable for the financial performance and budgetary adherence of their areas

In conjunction with operations, manages drug shortages relevant to practice area

20%

Delivers direct patient care and clinical practice, including decentralized and service-based programs

Maintains proficiency in decentralized pharmacy services and clinical pharmacy programs

Places practice priority on the delivery of patient-centered care

Works as an active member of multidisciplinary team and collaborates with healthcare providers within decentralized patient care areas

Establishes collaborative pharmacist-patient relationships

Proficiently maintains patient information and efficiently interprets patients' health care needs including patient problem lists and prioritized pharmacist interventions

Collects and documents accurate patient medication histories and reconcile discrepancies versus orders

Identifies high-risk patients and implements interventions to improve quality and safety

Makes appropriate evidence-based, patient-centered medication recommendations

Implements, evaluates, and redesigns pharmaceutical care plans based on patient progress and evolving goals for medication usage, including drug dosing, monitoring (including nutritional support, pharmacokinetic monitoring, and anticoagulation therapy, etc.)

Provides written documentation in the patient's medical record when requested or directed

Participates in the management of medical emergencies

Obtains and maintains BLS/ACLS certification, and/or PALS

Provides discharge medication review, reconciliation, and counseling as appropriate

Provides evidence-based medication education to physicians, nurses, and other professionals

Educates patients regarding safe and effective use of medications, possible medication side effects, and the role of prescribed medications in the overall therapeutic care plan

20%

Participates in pharmacy operations and medication dispensing

Maintains proficiency in and actively engages in operational programs, central dispensing pharmacies, satellite dispensing pharmacies, and specialty pharmacy areas as appropriate for job assignment

Facilitates specialty medication procurement, ordering, and dispensing procedures including but not limited to chemotherapy, parenteral nutrition, controlled substances, etc., as appropriate for assignment

Effectively and efficiently utilizes pharmacy automation and supportive technology

10%

Facilitates experiential education and practice advancement

Maintains proficiency in the four preceptor roles and actively emulates education/mentorship skills

Serves as a preceptor/educator for MGH pharmacy residency and student experiential education programs, including maintaining training and experience in pharmacy practice areas appropriate for teaching assignments

Develops student, resident, and staff training experiences/competencies and creates new relationships for teaching and training opportunities Identifies, designs, and implements improvements in the medication-use system to advance patient safety, maximize therapeutic outcomes, or control costs

Represents the department at hospital meetings, committees, and events as requested Identify, design, implement, and assess the impact of a practice related project using effective project management skills

5%

Performs other duties as assigned Maintain a sustained record of contribution to the total body of knowledge in pharmacy practice through presentations, publications, and professional affiliation activities

Present poster or platform presentations at state or national forums at least every 24 months

Submit material worthy for publishing in a peer-reviewed journal at least every 24 months. Participate as a formal reviewer for a peer-reviewed medical or pharmacy journal

5%

In addition to the responsibilities as stated above, must also:

Promote excellent customer service by assisting patients, co-workers, medical staff, and other health care providers resolve expressed concerns, demonstrating a welcoming and helpful attitude, and responding in a positive, professional, and courteous manner

Identify customer (patient and health care provider) requirements, both actual and anticipated, and maintain active personal contact and rapport with potential and actual customers

Maintain up-to-date knowledge of contemporary hospital practice and clinical service; trends and innovations in pharmacy leadership; and updates in traditional therapeutics, professional practice standards, or health care regulatory requirements

Participate actively in Department of Pharmacy meetings (attendance and presentation expectations per policy)

Demonstrate personal leadership qualities and business acumen essential to operate effectively within the institution and advance the profession and practice of pharmacy

RELATIONSHIPS:

Clinical Pharmacy Managers report directly to the Director of Clinical Pharmacy Services and work collaboratively with administrative staff, pharmacist staff, and technical staff to support department initiatives.

Clinical Pharmacy Managers have frequent interactions with physicians, nurses, other members of the healthcare team, students, residents, and external professional groups.

Clinical Pharmacy Managers directly supervise pharmacists, technicians, and other staff as assigned.

SKILLS & COMPETENCIES REQUIRED:

Knowledge of contemporary hospital/clinical practice and service Knowledge and understanding of general hospital operations and regulatory compliance. Knowledge of computers (word processing etc.), technology, and automation systems. Strong written and verbal communication skills. Ability to interact constructively with supervisors, peers, and support personnel. Ability to define departmental or program problems/needs and associated solutions Ability to integrate clinical and distributive pharmacy services with quality improvement, teaching, research, and professional development activities. Significant general clinical knowledge and expertise in traditional therapeutics and patient centered care. Significant knowledge and expertise in advanced pharmacy practice, specialty medication therapy management, and specialty evidence-based medicine in area appropriate for clinical assignments. Strong teaching and precepting skills and expertise in experiential training. Strong project and change management skills. Personal leadership qualities and business acumen essential to operate effectively within the institution and advance the profession and practice of pharmacy.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:

Current licensure as a pharmacist in the Commonwealth of Massachusetts (or eligible)

ASHP-accredited PGY-1 Pharmacy Practice, PGY-2 Specialty Pharmacy, or PGY-2 Health-System Pharmacy Administration & Leadership residency preferred

Board Certification in area of expertise is required

EDUCATION:

Graduate of an ACPE accredited College of Pharmacy

MHA, MBA, Master of Science, or other advanced degree preferred

EXPERIENCE:

Completion of ASHP accredited PGY1 Pharmacy, PGY2 Specialty Pharmacy (SOT or ID), or PGY2 Health-System Pharmacy Administration & Leadership Residency preferred (or equivalent experience in lieu of formal training).

Clinical pharmacy experience (5 or more years) in a hospital setting required

Exceptional aptitude or knowledge may be considered in lieu of experience

Extensive clinical experience and development may be considered in lieu of formal training.

Pharmacy leadership experience required, with formal leadership training or supervisory experience preferred.

SUPERVISORY RESPONSIBILITY:

Decentralized clinical pharmacists, pharmacy residents, and clinical coordinator(s)

FISCAL RESPONSIBILITY:

Accountable for the financial performance and budgetary adherence of their patient care service lines

WORKING CONDITIONS:

Able to lift up to 20 lbs. Able to stand for extended periods of time. Able to sit for extended periods of time.