As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General OverviewThe Population Health Management (PHM) department is charged with driving improved value for patients across Mass General Brigham. PHM leverages financial and clinical data to examine opportunities and design and deliver innovative care models. We value problem-solving, teamwork, and leadership skills to drive ongoing care delivery improvement for our patients.
The Senior Project Manager on the Finance team will lead efforts to support our Internal Performance Framework (IPF). The IPF is the financial risk-sharing framework between MGB and the integrated and affiliated care delivery entities and ambulatory practices. Each year the IPF is developed with a slate of measures for quality, cost and strategy performance to improve value for our patients. This person will be responsible for managing the information, communication and progress of the IPF lifecycle, from measure development to implementation and settlement. This position reports to the Director of Value Based Care Performance and works closely with the PHM Head of Finance and the PHM Network team.
Principal Duties And ResponsibilitiesLeads Management of the IPF Lifecycle
At any point in time, the IPF will span 3 years – the prior performance year (focused on final measurement and financial settlement), the current performance year (focused on performance evaluation and management) and the future performance year (focused on measure adjustment to meet evolving payor contract requirements and system strategy).
There are many stakeholders involved in the development and usage of the IPF including the PHM Finance, Analytics, Network, and Clinical Operations teams, MGB affiliated physician practices, MGB integrated physician groups and MGB integrated and affiliated entities.

• This role will be responsible for driving the work forward to create a collaborative, coordinated and timely IPF development and execution.
• Develops and manages project plans.
• Participates in IPF review and discussion with multiple stakeholders. Creates presentations and leads discussion and review of project plans. Creates and distributes meeting notes.
• Tracks open items and next steps and proactively works to ensure others complete assigned tasks
• Identifies, resolves, and escalates issues as needed.
• Provides on-going status reports to management, workgroups and executive leadership

Foster collaborative relationships with customers and stakeholders

• Develops effective relationships within PHM, and with clinical and administrative leaders across the MBG entities
• Collaborates with administrative and clinical leaders and other key stakeholders to support population health management programs and performance improvement initiatives.
• Presents updates, reports, recommendations, data, and analysis to various central and local audiences.

Other Duties as Assigned
The Finance team is responsible for evaluating and fostering performance improvement for our risk-based lives in our Medicare ACO, MassHealth ACO, and Commercial contracts. The Senior Project Manager will be assigned other project duties to support the work of the PHM Finance team leadership.
Use Mass General Brigham healthcare values to govern decisions, actions, and behaviors

• These values govern how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

QualificationsRequired

• Bachelor’s degree required, Masters preferred
• 7 years’ experience in project management, preferably within a healthcare environment
• Strong organizational and project management/operations responsibilities experience required, preferably in a healthcare setting
• Proficient with MS Office Suite

Preferred

• Familiarity with measurement/metrics to drive performance in Value Based Contracts and experience with engaging and guiding providers in understanding performance data.
• Experience in process improvement activities preferred
• A combination of education and experience may be substituted for requirements

Skills/Abilities, CompetenciesSkills for Success

• Proven project coordination/management skills
• Solid project management skills: accountability for framing the complete project plan and developing an analytical approach
• Superior analytic and problem-solving skills with a high value in data integrity and analytic accuracy
• Ability to multitask and prioritize multiple project requests simultaneously
• Uses logic and a mixture of analysis, experience and judgement to make sound decisions when faced with problems/barriers to moving projects forward
• Approach to work that balances big picture with an appropriate level of analytical detail to create impactful deliverables
• Demonstrated analytic, organizational and problem-solving skills
• Creativity and enthusiasm for developing and implementing new programs
• Strong PC skills / Microsoft applications, including Excel, Access, Project, PowerPoint

Team Player

• An inclusive individual who thrives in a highly matrixed, collaborative, team-oriented environment
• A natural curiosity and energetic, creative, and collaborative approach to working and problem solving
• Strong interpersonal and team building skills. Ability to get work done through others, even if there is no direct reporting relationship
• Proven ability to interact with others in a positive and responsive manner to build consensus through negotiation and diplomacy
• Ability to successfully collaborate with others of different skill sets, backgrounds and levels within and external to the organization
• Strong communication and collaboration skills

Self-Managing and Self-Aware

• Ability to prioritize and resolve critical issues efficiently and effectively. Adept at proactively seeking leadership feedback and input when needed.
• Is honest, authentic, and straightforward when working with others
• Solid team player but also an independent thinker
• Ability to handle stressful situations in calm and professional manner
• Exercise self-awareness; monitor impact on others; is receptive to and seek out feedback; use self-discipline to adjust to feedback.
• Take-charge ability and excellent judgment in determining and leveraging resources.
• High degree of professionalism, discretion, and confidentiality
• A balance of patience and perseverance necessary to affect change in a large and complex organization

Commitment to Quality

• Strong time management and organizational skills, with an attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule.
• Accountable for delivering high quality work. Act with a clear sense of ownership
• Commitment to high quality service
• Strong proactive customer service skills
• A hybrid work model, with two days a month on site; professional office setting located in Assembly Row, Somerville, MA.

Primary LocationMA-Somerville-MGB Assembly Row
Work LocationsMGB Assembly Row
JobProfessional/Managerial
OrganizationMass General Brigham
ScheduleFull-time
Standard Hours40
ShiftDay Job
Employee StatusRegular
Recruiting DepartmentMGB Population Health Management
Job PostingJun 21, 2024