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Receiving general direction from the Practice Manager, and working closely with Client Liaisons, the Client Specialist is responsible for providing general operational and patient intake assistance to CISS ( Center for International and Specialized Healthcare Services) patients, both domestic and international, in a discrete manner. Serves as an initial point of contact, by phone, e-mail or in person.
The incumbent is often the "bridge" to clinical areas to facilitate optimal scheduling and condensed itineraries for patients. Embodies service excellence, both in person and otherwise. Assists in arranging complex patient schedules, including travel/transportation itineraries and ensures timely communication with patients and/or their designees. Ensures that both clinical and non-clinical needs of CISS patients are met.
Massachusetts GeneralHospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives andideas, we choose to lead. Applications from protected veterans andindividuals with disabilities are strongly encouraged.
Full Time
Ambulatory Healthcare Services
$62k-75k (estimate)
06/23/2024
08/22/2024
massgeneral.org
BOSTON, MA
7,500 - 15,000
1811
Private
CATHY E MINEHAN
$1B - $3B
Ambulatory Healthcare Services
Massachusetts General Hospital provides diagnostic and therapeutic care services.
The following is the career advancement route for Client Specialist positions, which can be used as a reference in future career path planning. As a Client Specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Specialist. You can explore the career advancement for a Client Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Specialist job description and responsibilities
They build and nurture strong personal relationships with clients.
03/17/2022: Portland, OR
Perform other administrative duties as required to build business for clients.
02/03/2022: Anderson, IN
Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
03/28/2022: High Point, NC
Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction.
04/03/2022: Binghamton, NY
Assist in the creation and maintenance of user and procedural documentation.
04/02/2022: Laramie, WY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Specialist jobs
A good client specialist always consistently deliver a high level of service to achieve and maintain high client and broker satisfaction levels and support client and member retention.
04/15/2022: Elkhart, IN
The number one skill you need to excel in customer service is problem-solving.
02/28/2022: Macon, GA
Client Specialist need to show that they are perfectly capable of talking about your product.
03/19/2022: San Diego, CA
Client specialist need a customer focus and should be willing to bear any situation to make sure the customer remains happy with your service.
03/28/2022: Savannah, GA
There are many different skills required to be considered qualified as a Marketing Specialist.
03/25/2022: Huntsville, AL
Step 3: View the best colleges and universities for Client Specialist.