The Patient Services Coordinator will be an integral member of the care team, striving to collaboratively provide a range of administrative support to practice staff and physicians in an ambulatory care setting and will be responsible for assisting with coordination of the day-to-day operations for the care team. The practice service coordinator will be expected to lead and manage projects.

• Proactively monitors clinic flow by reviewing providers schedules on a daily basis to identify areas of opportunity for level scheduling
• Delegates and distributes work, as necessary, to meet established deadlines/metrics.
• Plans, organizes and leads team meetings and huddles
• Manages special projects as assigned by providers
• Monitors all aspects of patient experience and suggests improvements or implements after discussion with the Practice Manager when needed
• Identifies system and operational problems through analysis of current processes. Recommends solutions and improvements.
• Assists in orienting and training of all new team members.
• Assists in the communication of department policies and procedures.
• Assists with presenting training sessions to staff
• Performs duties of Practice Service Coordinators level 2
• Schedules GI procedures
• Performs all other duties or special projects that are unit specific and that are appropriate to this position. Ensures the Practice Manager is informed regarding progress on assigned projects.
• Exceptional computer skills (including word processing, database, electronic mail, internet, and spreadsheets) required. Proficient with Microsoft Office suite, Outlook, Excel and PowerPoint.
• Strong communication, interpersonal and leadership abilities.
• Excellent attention to detail.
• Ability to work with physicians and relate to their concerns on a one-to-one and group basis.
• Exceptional organizational skills, flexibility to handle multiple tasks and deadline pressures, and accurate attention to details.
• Strong sense of fairness in dealing with personnel at subordinate, peer, and superior levels.
• Must have the ability to be function in a fast-paced environment and manage competing demands effectively.
• Requires a high level of empathy, compassion and confidentiality.
• Ability to take initiative and exercise judgment required.
• Excellent interpersonal skills.
• Ability to think and to work independently or in a team environment
• Demonstrated ability to promote a creative practice change environment
• Demonstrated ability to work effectively and courteously with diverse groups of patients, staff and providers while handling various tasks simultaneously.
• Demonstrated ability to solve problems and function as a resource to other members of the team. Ability to resolve complex issues on behalf of the providers and the patients.
• Knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission, and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Primary LocationMA-Boston-MGH Main Campus
Work LocationsMGH Main Campus
JobPractice Assistant/Patient Services Coord
OrganizationMassachusetts General Hospital(MGH)
ScheduleFull-time
Standard Hours40
ShiftDay Job
Employee StatusRegular
Recruiting DepartmentMGH Gastrointestinal Unit
Job PostingJul 2, 2024