Under the general supervision of the Administrative Manager, the Staff Nurse functions as an ambulatory practice nurse for the Electrophysiology Service. The Staff Nurse is a registered nurse responsible for ensuring patient-centered nursing care in the ambulatory care setting. She/he will collaborate with attending physicians, mid-level practitioners, administrative support staff, and other members of the patient care team to achieve optimal clinical outcomes.

• Triages phone calls from patients, families, providers, etc.; responds to clinical related communications, as directed.
• Contacts patients to update medication reconciliation lists; supports management of prescription refills; pre/post procedure questions and handles insurance prior authorization of medications.
• Conducts insurance prior authorization of diagnostic testing and procedures.
• Tracks, collects, and reviews outpatient test results; reviews abnormal results with supervising physician/mid-level practitioner; and informs patient of test results and clinical impact/plan.
• Completes various medical and administrative forms, e.g. disability, VNA documentation.
• Assists with clinical instruction for patients, e.g. medication teaching.
• Supports administrative operations by acting as a clinical liaison to administrative support staff.
• Maintains and follows patient care protocols.
• Performs other duties, as directed.

• Excellent interpersonal and verbal/written communication skills.
• Ability to problem-solve, function as a resource to other members of the team and resolves complex issues on behalf of providers and patients.
• Exceptional organizational skills, flexibility to manage multiple tasks and attention to detail.
• Knowledge of computer applications necessary to function in an ambulatory setting, e.g. MS Outlook, MS Office Suite.
• Comfort in a practice environment that promotes patient-centered care.
• RN licensure
• EP/Cardiology experience preferred.

MassachusettsGeneral Hospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives and ideas, wechoose to lead. Applications from protected veterans and individuals withdisabilities are strongly encouraged.