16 Customer Service Representative - Sales Jobs in Woburn, MA
MASSACHUSETTS METALS CO is Hiring a Customer Service Representative - Sales Near Woburn, MA
Your primary responsibility will be to address the service needs of Metal Supermarkets customers. Youll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email, and walk-ins. Youll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.
Your people skills will make customers feel welcome, validated, and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. Well train you in operating our machines and working with different metals. If youre customer-focused, passionate about service and customer satisfaction, have a positive attitude, are solutions-driven, and motivated to learn, we can teach you the rest.
WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
POSITIVE INTERACTIVE / PEOPLE SKILLS People-friendly. You love to help and work with the public
CUSTOMER-ORIENTED Patient; empathic; providing excellent service and solutions to our customers
THINKS YES BEFORE NO Positive attitude and solutions-driven
MOTIVATION & ENTHUSIASM Love to work in a fast-paced environment
ATTENTION TO DETAIL Meticulous. You understand details make a difference
ORGANIZATIONAL SKILLS With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
TIME MANAGEMENT SKILLS Multiple customer and order timelines. You know how to keep on schedule
PROBLEM SOLVING ABILITIES Confidence with troubleshooting, investigating, and providing solutions
ADAPTABILITY Flexibility to respond to a variety of situations and requests
KEY RESPONSIBILITIES INCLUDE:
Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up
Build sustainable relationships and trust with customers through open and interactive communication
Recognize opportunities to generate sales leads and new customer development
Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
Entering and updating customer information into our Point of Sale software, as needed
Accepting cash and taking credit/debit card payments
QUALIFICATIONS:
Minimum one year of proven customer service experience
Computer skills such as MS office, etc. a definite asset
Clear communication and effective listening skills
Exceptional telephone skills and etiquette
Fluent in written and spoken English
Strong math skills; mathematically inclined
WORKING @ METAL SUPERMARKETS:
POSITION: Permanent Full Time
HOURS: Regular business hours Monday to Friday
LOCATION:
Metal Supermarkets Boston North
16A 6th Rd
Woburn MA
01801
APPLY TO:
Email address: bostonnorth@metalsupermarkets.com
Phone Number: 781-933-0176
Job Summary
Full Time
$61k-78k (estimate)
06/22/2024
08/22/2024
The job skills required for Customer Service Representative - Sales include Customer Service, Flexibility, Customer Satisfaction, Attention to Detail, Listening, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Sales. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Sales. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - Sales positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Sales, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Sales. You can explore the career advancement for a Customer Service Representative - Sales below and select your interested title to get hiring information.
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