17 Customer Service Representative - Sales Jobs in Woburn, MA
SORT BY
P
R
M
M
C
M
M
R
P
P
F
S
R
R
M
U
S
Customer Service Representative - Sales
$61k-78k (estimate)
Full Time
1 Day Ago
MASSACHUSETTS METALS CO is Hiring a Customer Service Representative - Sales Near Woburn, MA
Job Description
Job Description
About Us: Metal Supermarkets, the worlds largest supplier of small-quantity metals, is seeking a dedicated and customer-focused individual to join our team in Woburn, MA. We pride ourselves on delivering exceptional service and quality products to our customers, ensuring they get the exact metal they need, precisely when they need it. If you are passionate about customer service and have a keen interest in the metals industry, we want to hear from you!
OBJECTIVE:
Your primary responsibility will be to address the service needs of Metal Supermarkets customers. Youll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email, and walk-ins. Youll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.
Your people skills will make customers feel welcome, validated, and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. Well train you in operating our machines and working with different metals. If youre customer-focused, passionate about service and customer satisfaction, have a positive attitude, are solutions-driven, and motivated to learn, we can teach you the rest.
WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
POSITIVE INTERACTIVE / PEOPLE SKILLS People-friendly. You love to help and work with the public
CUSTOMER-ORIENTED Patient; empathic; providing excellent service and solutions to our customers
THINKS YES BEFORE NO Positive attitude and solutions-driven
MOTIVATION & ENTHUSIASM Love to work in a fast-paced environment
ATTENTION TO DETAIL Meticulous. You understand details make a difference
ORGANIZATIONAL SKILLS With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
TIME MANAGEMENT SKILLS Multiple customer and order timelines. You know how to keep on schedule
PROBLEM SOLVING ABILITIES Confidence with troubleshooting, investigating, and providing solutions
ADAPTABILITY Flexibility to respond to a variety of situations and requests
KEY RESPONSIBILITIES INCLUDE:
Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up
Build sustainable relationships and trust with customers through open and interactive communication
Recognize opportunities to generate sales leads and new customer development
Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
Entering and updating customer information into our Point of Sale software, as needed
Accepting cash and taking credit/debit card payments
QUALIFICATIONS:
Minimum one year of proven customer service experience
Computer skills such as MS office, etc. a definite asset
Clear communication and effective listening skills
Exceptional telephone skills and etiquette
Fluent in written and spoken English
Strong math skills; mathematically inclined
WORKING @ METAL SUPERMARKETS:
POSITION: Permanent Full Time
HOURS: Regular business hours Monday to Friday
LOCATION:
Metal Supermarkets Boston North
16A 6th Rd
Woburn MA
01801
APPLY TO:
Email address: bostonnorth@metalsupermarkets.comPhone Number: 781-933-0176
OBJECTIVE:
Your primary responsibility will be to address the service needs of Metal Supermarkets customers. Youll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email, and walk-ins. Youll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.
Your people skills will make customers feel welcome, validated, and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. Well train you in operating our machines and working with different metals. If youre customer-focused, passionate about service and customer satisfaction, have a positive attitude, are solutions-driven, and motivated to learn, we can teach you the rest.
WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
POSITIVE INTERACTIVE / PEOPLE SKILLS People-friendly. You love to help and work with the public
CUSTOMER-ORIENTED Patient; empathic; providing excellent service and solutions to our customers
THINKS YES BEFORE NO Positive attitude and solutions-driven
MOTIVATION & ENTHUSIASM Love to work in a fast-paced environment
ATTENTION TO DETAIL Meticulous. You understand details make a difference
ORGANIZATIONAL SKILLS With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently.
TIME MANAGEMENT SKILLS Multiple customer and order timelines. You know how to keep on schedule
PROBLEM SOLVING ABILITIES Confidence with troubleshooting, investigating, and providing solutions
ADAPTABILITY Flexibility to respond to a variety of situations and requests
KEY RESPONSIBILITIES INCLUDE:
Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up
Build sustainable relationships and trust with customers through open and interactive communication
Recognize opportunities to generate sales leads and new customer development
Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
Entering and updating customer information into our Point of Sale software, as needed
Accepting cash and taking credit/debit card payments
QUALIFICATIONS:
Minimum one year of proven customer service experience
Computer skills such as MS office, etc. a definite asset
Clear communication and effective listening skills
Exceptional telephone skills and etiquette
Fluent in written and spoken English
Strong math skills; mathematically inclined
WORKING @ METAL SUPERMARKETS:
POSITION: Permanent Full Time
HOURS: Regular business hours Monday to Friday
LOCATION:
Metal Supermarkets Boston North
16A 6th Rd
Woburn MA
01801
APPLY TO:
Email address: bostonnorth@metalsupermarkets.comPhone Number: 781-933-0176
Job Summary
JOB TYPE
Full Time
SALARY
$61k-78k (estimate)
POST DATE
06/29/2024
EXPIRATION DATE
07/12/2024
Show more
The following is the career advancement route for Customer Service Representative - Sales positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Sales, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Sales. You can explore the career advancement for a Customer Service Representative - Sales below and select your interested title to get hiring information.
Similar Jobs
Sales/Customer Service Representative
View Jobs
Customer Sales and Service Representative
View Jobs
Customer Service Representative/Inside Sales
View Jobs
Sales Associate/Customer Service Representative
View Jobs
Customer Service and Sales Support Representative
View Jobs
Customer Sales & Service Representative I
View Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
