Business Analyst Consultant – Operations / Retail BPMO

Full-Time / Hybrid / Springfield MA

The Opportunity

We’re looking to hire a Business Analyst Consultant to join our Business PMO team. You’ll be responsible for coordinating, planning, and developing business analysis and requirements documentation that support our moderate to large-scale business projects, as well as readiness initiatives. 

The Team

The Operations Retail PMO team is a diverse group of project managers and business analysts that support strategic, complex initiatives. Our goal is to partner effectively across the organization and provide an enterprise-wide approach to identify, prioritize, and successfully execute a portfolio of business initiatives that are aligned with the organization's strategic goals and vision. We strive for continuous improvement and best in class service to our customers. Our small but mighty team shares best practices, lessons learned, and supports eachother at every step.

The Impact:

As a Business Analyst Consultant, your responsibilities will include, but not limited to:

• Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements.

• Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results.

• Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements.

• Guide and advise less-experienced Business Analysts.

• Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.

• Accountable to drive escalation analysis and resolution on complex issues.

• Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues

• Develop recommendations by applying critical thinking to conduct analysis and weigh risk.

• Lead initiatives supporting business strategy and process improvement.

• Identify gaps in processes/procedures and make recommendations for improvement.

• Develop a strong network of resources/business partners across the organization and our vendor partners

• Facilitate and organize meetings with key stakeholders and business partners.

The Minimum Qualifications

• 5 years of related business analysis experience 

• 3 years of experience performing requirement management planning & analysis.

• 3 years of experience developing business process models, process outlines, procedures, and job aides to help ready the Business.

The Ideal Qualifications

• 7 years of related business analysis experience

• Strong expereince leading analysis of impacts to the business (impact analysis)

• Outstanding negotiating and influencing requirements direction

• Perform requirement management planning for medium to large scale projects.

• Leads business analysis across multiple parallel initiatives

• Works with guidance on more complex projects

• Capable of applying knowledge to handle all but the most complex problems independently.

• Anticipates change and directs or redirects efforts.

• Looks for and finds ways to improve operations while ensuring business value and outcomes.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Retail BPMO Team

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.