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Do you have a passion for helping others? At the Massage Envy Greece franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
Sales Team Member Perks & Pay:
Qualified Candidates:
Day-to-Day:
Culture & Support:
Investigate and identify solutions to concerns expressed by members and guests.Communicate with members and guests directly via email, traditional letters or telephone.Anticipate, identify, and ensure customer needs are being met in the best possible manner.Immediately address customer complaints and feedback with General Manager and Operations Manager.Ensure consistent training for staff on customer service matters including proper procedures for checking customers in and out for treatment sessions.Ensure daily EFT calls are completed and monitor the manner and content of call is in keeping with established procedures.Ensure all member documentation is accurate and complete in paper files and automated records.Maintain effective programs to consistently retain and grow active member base.Promote and increase revenue growth in memberships, services and retail sales of all products.Keep abreast of the new promotions and products introduced by the company and assist in developing methods for communicating new opportunities to members and guests.Along with the Wellness Consultants, complete the following daily phone calls:
Follow Up Calls
Frozen/ Suspension Calls
Forecasting/ Scheduling Calls
Develop and deliver credible, competitive, value-added service to members and guests.
Guide staff to become caring, cooperative, accommodating and fair problem solvers.
Escalate any employee issues to General Manager and Operations Manager.
Inform Management of any escalated customer service inquiries that require further attention.
Uphold gracious front desk procedures in the handling of members and guests and ensure all other staff members maintain those same standards.
Maintain full knowledge of the crisis management procedures.
Responsible for ensuring cleanliness of the clinic daily.
Give the fullest attention to what customers are saying, taking time to comprehend the points being stressed, seek clarification as necessary and escalate as needed.
Maintain confidentiality; listen to others without interrupting; keep emotions under control; react well under pressure.
Treat people with respect; approach others in a tactful manner; follow through on commitments; work with integrity and ethics; uphold organizational values.
Speak clearly and persuasively in positive or negative situations; seek clarification as necessary; respond well to questions; participate in meetings.
Contribute to building a positive team spirit; ask for and offer help when needed.
Report to work/meetings as scheduled and on time, complete tasks correctly and on time or
notify appropriate person with an alternate plan. Apply feedback to improve performance; monitor own work to ensure quality. Strive to continuously build knowledge and skills.
Perform all other duties as assigned.As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.
Job Types: Full-time, Part-time
Pay: $16.50 - $18.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Part Time | Full Time
$28k-37k (estimate)
07/26/2024
08/04/2024
The job skills required for Sales Team Member include Customer Service, Products and Services, Leadership, Cash Handling, Scheduling, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Team Member. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Team Member. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Team Member positions, which can be used as a reference in future career path planning. As a Sales Team Member, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Team Member. You can explore the career advancement for a Sales Team Member below and select your interested title to get hiring information.
If you are interested in becoming a Sales Team Member, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Team Member for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Team Member job description and responsibilities
Perform multiple departments to assist guests and store team to attain daily results.
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Interact actively with all guests on entire sales floor as well as at cash register.
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Utilize selling approaches of company to develop an improved guest experience.
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On traditional sales teams, the sales manager generally serves as the direct superior to the account executive.
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Perform quickly to respond to guest concerns as well as provide feasible resolutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Team Member jobs
Develop a proper sales process.
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Set performance standards and goals.
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Leverage social media to generate leads.
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Research the market, brainstorm options, and decide on a new product/service/business.
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Conceptualise new product/service/business.
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Step 3: View the best colleges and universities for Sales Team Member.