Looking for a General Manager to operate 2 locations in Terminal E inside the Ronald Reagan National Airport : Peet's Coffee and Wolfgang Bar and Bites Compensation : $65,000 - $75,000 Annually Dental, Health, 401(k), Quarterly bonuses, PTO Location : Ronald Reagan National Airport Position Summary : An MCA General Manager is responsible for all day-to-day restaurant operations.

This includes BOH and FOH hiring, manager / employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, inventory, cost control, sanitation, safety, and responsibility for tracking revenues and cash accounts.

Responsible for ensuring the highest level of customer service throughout the operation. Being a role model / leader with the ability to solve problems, make informed decisions, and manage the workforce and time wisely to achieve maximum results.

ensure orientation, training, development, and performance management Ensure adequate staffing for busy periods, and management / supervisory assistance as needed Maintain weekly staff schedule ensuring fair distribution of hours to all staff, using the most cost-effective staffing, and adhering to staffing budget Ensure that all staff is punctual and dressed in the correct uniform.

Develop managers / assistants to address staff training, development, and discipline, using MCA company standards and procedures Ensure the recording of any injuries / illnesses / accidents that occur, no matter how minor, using correct accident reporting procedures Ensure that menu / new product briefings are carried out regularly with all employees Work closely, and communicate with the Director of Operations to always ensure a smooth operation Coach, mentor, and develop the management skills of assistants and supervisors.

Document performance issues as needed Ensure all work is carried out in compliance with Health & Safety regulations Ensuring all management and staff are engaged in their work, and problems are dealt with in a humane, consistent, and professional manner Oversee and ensure customer service per MCA / Brand standards Deal with complaints from customers in an efficient and courteous manner Deal with inquiries from customers in a courteous / professional manner Address Mystery Shopper Reports in a prompt and effective manner Responsible for ensuring all storerooms and loading areas are clean and always organized Qualifications Associate degree or equivalent in Hospitality, Business or Culinary Arts Minimum 3 years of management experience, preferably in full-service restaurants Knowledge of P&L as an asset Working experience in operations budgeting and forecasting Knowledge of marketing techniques and impact on business results Experience in guest relations, negotiations, and complaint handling Excellent verbal and written communication skills Commitment to service of customers, staff, co-workers, and management Demonstrated leadership ability;

ability to lead by example High integrity and honesty High Work Ethic, passion, and commitment Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays Demonstrated coaching and development skills Ability to train and delegate Follow-through and dependability Adherence and modeling of all MCA policies and procedures Knowledge and commitment to safety and food sanitation Health Department approved Food Handler Manager Certification Willingness to undergo and Federal Background check Powered by JazzHR

Last updated : 2024-04-24