Job Title: Customer Service Representative (CSR)

Company: Master Group Heating, Cooling & Plumbing

Location: 730 Broad St, Clifton, NJ

Job Type: Full-time, Monday - Friday, 8 hours per day

Salary: Competitive, based on experience

Benefits:

- Health insurance

- 401K retirement plan

- 1 week paid time off & 1 week paid sick days

- Professional development opportunities

Job Description:

Join our team at Master Group Heating, Cooling & Plumbing, a growing company and a leader in the HVAC industry with a longstanding reputation for excellence in service. We are seeking an experienced Customer Service Representative (CSR) with a minimum of 2 years in a customer service role, preferably within HVAC or related fields.

Responsibilities:

- Handle incoming customer inquiries via phone and email with professionalism and efficiency.

- Schedule service appointments and maintenance calls for HVAC technicians.

- Provide information to customers regarding products, services, pricing, and promotions.

- Maintain accurate customer records and documentation.

- Assist with administrative duties such as data entry, filing, and billing as needed.

- Collaborate with the sales team to upsell products and services during customer interactions.

Qualifications:

- Minimum of 2 years of experience as a Customer Service Representative (CSR).

- High School Diploma or equivalent is required; college degree preferred.

- Strong communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams.

Preferred Qualifications:

- Certifications related to the role (e.g., HVAC customer service certifications) are preferred.

- Proficiency in computer systems, typing, and familiarity with CRM software for maintaining customer records and scheduling appointments.

Why Join Us:

At Master Group Heating, Cooling & Plumbing, we offer more than just a job; we provide a supportive environment where you can grow professionally. We prioritize continuous learning and development, supporting our employees in obtaining certifications to become industry experts. We are seeking individuals who are open-minded and eager to learn and teach others. If you are passionate about customer service and possess the skills and experience we're looking for, apply today and become part of our team dedicated to delivering exceptional service and satisfaction to our customers.

How to Apply:

Please apply through Indeed OR go to https://www.mastergroupnj.com/about-us/careers/

We look forward to reviewing your application and considering you for this exciting opportunity.

Job Type: Full-time

Pay: $21.19 - $25.52 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Clifton, NJ 07013 (Required)

Ability to Relocate:

• Clifton, NJ 07013: Relocate before starting work (Required)

Work Location: In person