Demonstrated service management skills.

Knowledge and experience with identity management tools.

Knowledge and experience with single sign-on tools.

Understanding of best practices in service management including contract and vendor management.

Proven ability to manage delivery of the service with Service and Operational Level Agreements.

Demonstrated ability to adequately plan and meet delivery objectives and maintain adequate service levels in a highly dynamic, complex environment.

Excellent verbal and writing skills, along with the ability to develop and effectively communicate complex technology concepts and materials to a dive

Experienced in creating and managing budgets.

Demonstrated ability to develop and maintain good customer working relationships

Demonstrated ability to work with all levels of management, customers, and vendors.

Understanding of outsourcing contracts and the service delivery management implications.

Experience in enterprise security and maintaining compliance per security standards.

Experience with Client/Stakeholder management and preparation of proposal / technical presentations is required.

Previous service delivery experience

College degree in Information Technology or an associated discipline.

ITIL certification

Experience in the State and Local government managed services

Knowledge of Information Technology security standards such as SEC530

Knowledge of NIST SP 800-63-4