67 Field Service Representative Jobs in Durham, NC
MasterBrand Cabinets is Hiring a Field Service Representative Near Durham, NC
**Field Service Representative**
* 2310 Presidential Dr, Durham, NC 27703, USA
* Full-time
* Department: Sales
**Job Description**
The Field Service Representative position plays a key role in servicing our customers. This role is responsible for completing field measurements of homes prior to ordering cabinets, monitoring field cabinet installations, performing minor troubleshooting, as well as completing quality walks after installation.
**Accountabilities:**
* Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
* Build and maintain key relationships with customers.
* Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.
* Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan.
* Drive results by coaching Installers and Service Technicians as needed.
* Communicate with site superintendent on-field measure results and job completions.
* Conduct minor troubleshooting and punch-outs.
* Deliver and install parts, as a follow-up to initial installation.
* Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.
* Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
* Ensure scheduled task are completed on time as detailed in Salesforce.
* Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
* Other duties as may be assigned at managements discretion.
**Qualifications**
**Characteristics & Attributes:**
* Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
* Previous related employment experience in the home building products/construction industry.
* Ability to effectively communicate with customers, internal and external
* Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
* Ability to read English language.
* Ability to read safety information and manufacturing data.
* Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
* Ability to maintain accurate accounting records for the department.
* Ability to solve problems where situations may vary within industry standardized procedures.
* Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.
* Contractors license/previous supervisory experience preferred.
* Cabinet experience/knowledge preferred.
**Education & Experience:**
* High school diploma/GED equivalent is minimally required.
* Associates-level degree and/or related professional certifications are preferred.
* Previous related employment experience in the home building products/construction industry.
**Additional Information**
MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit to learn more about how we build employee opportunity, purpose, and reward into everything we do.
**Equal Employment Opportunity** MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
**Reasonable Accommodations** MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to staffing@masterbrand.com and let us know the nature of your request along with your contact information.
**Videos To Watch**
**Job Location**
Field Service Representative
* 2310 Presidential Dr, Durham, NC 27703, USA
* Full-time
Job Summary
Full Time
$52k-59k (estimate)
06/27/2024
07/14/2024
masterbrand.com
JASPER, IN
7,500 - 15,000
1998
Private
DAVID M RANDICH
$1B - $3B
Durable Manufacturing
Related Companies
About MasterBrand Cabinets
MasterBrand Cabinets provides interiors and furniture.
The following is the career advancement route for Field Service Representative positions, which can be used as a reference in future career path planning. As a Field Service Representative, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative. You can explore the career advancement for a Field Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Service Representative job description and responsibilities
A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.
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Client service representatives manage client relationships and provide customer support.
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Performs site visits with Service Partners, evaluates technical and professional performance.
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Prepare and maintain service related documentations.
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Filed service representatives take customer questions, complaints, comments, and concerns.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Service Representative jobs
Always provide an outstanding field service support to customers.
02/24/2022: Melbourne, FL
Review field services done with the customer before leaving to ensure 100% resolution.
02/15/2022: Winston Salem, NC
Take the time to attend to customer service, customer support, and customer experience trainings whenever available.
02/15/2022: Longview, TX
As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.
03/06/2022: New Brunswick, NJ
Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.
02/10/2022: Saint Cloud, MN
Step 3: View the best colleges and universities for Field Service Representative.
