149 Customer Service Associate Jobs in Charleston, SC
MasterBrand is Hiring a Customer Service Associate Near Charleston, SC
Organizational RelationshipThe Customer Service Associate reports to the Operations Supervisor.
Accountabilities
- Answer customer calls.
- Respond to all customer communication within 2 business hours of receipt.
- Diagnose and prescribe solutions to resolve customer concerns.
- Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
- Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
- Enter customer orders and quotes using our designated systems.
- Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
- Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
- Confirm and stage parts for technicians.
- Communicate scheduled completion dates with Customers for scheduled service appointments.
- Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
- Other duties, incidental or regular, may be assigned at management’s discretion.
- Customer focus and orientation – overall customer satisfaction is the ultimate goal.
- Strong detail orientation and accuracy of work is required.
- Ability to positively interact and communicate with customers, both internal and external.
- Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
- Ability to write reports, business correspondence, and procedural information.
- Ability to effectively present information and respond to inquiries from associates, customers, and the general public.
- Ability to calculate figures and amounts, such as prices, service timeframes, discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
- Previous related employment experience, preferably in the cabinet industry, is preferred.
- Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel. Previous AS400 and Salesforce experience is preferred.
- Previous account relationship experience preferred.
- Experience with multi-tasking and prioritizing in a fast-paced team environment.
- Ability to handle stressful situations while remaining calm.
- High school diploma/GED is minimally required.
- Higher education and/or business school certifications are preferred
Equal Employment OpportunityMasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable AccommodationsMasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.
- Actual pay will vary based on qualifications and other factors
Job Summary
Full Time
$45k-56k (estimate)
07/04/2024
07/30/2024
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.
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