SUMMARY

Responsible for excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues.

ESSENTIAL JOB FUNCTIONS

• Timely completion of estimate requests including but not limited to the rating and booking of Airfreight, Sea freight and Ground transportation.
• Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Set up and independently manage of export/import files including logging, file setup, documentation, communications, rating and billing with ability to meet deadlines from start to completion.
• Maintain files in organized fashion including copies of all documentation, communications and other related items.
• Assist department manager with operations issues including customer satisfaction, profitability and interface with other Masterpiece offices.
• Anticipate needs of clients and seek out information to meet their demands.
• Compliance with Masterpiece policies and procedures.
• Assist department manager as necessary with maintenance of quality vendor relationships.
• Develop and maintain working knowledge of systems including, Outlook, Word, Excel and FIleMakerPro, QuestaWeb as applicable.
• Participate in conferences and meetings as applicable.
• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 1-2 years industry experience.
• Experience with CBP (U.S. Customs and Border Protection) operations.
• Proficient in Excel and Microsoft Suite.
• Excellent skills for communicating and relating with both team members and customers.

Compensation: $50,000 - $60,000 Annually, the pay range dependent on a number of factors including location and experience

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.