Mataga of Stockton GMC Cadillac is Hiring a Sales Customer Service Near Stockton, CA
Reports to Sales Operations Manager, Sales Managers About Mataga Of StocktonEstablished in 1980, Mataga of Stockton GMC Cadillac has been serving Stockton and the greater San Joaquin Valley for over the last 30 years. Family owned and operated the core values are represented by each and everyone of the Mataga Team Members. As the preferred GM Certified Franchise Dealership; we strive to provide our customers with the assistance they may need. Our Sales, Customer Care and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for. Come visit us and experience it for yourself, we are local inside the iconic Stockton AutoMall at 3261 Auto Center Center Circle, Stockton, CA 95212. Position ScheduleFull time job, 5 days a week, 8 hours working day Job ConditionsMainly an office setting job, spend some time outdoors in the weather and elements. Majority of the time indoors in air-conditioned areas. SummaryAs a Automotive Customer Care Specialist, you will be directly responsible for monitoring and following up with potential customers via leads in the forms of but not limited to internet, phone and visits to the dealership. Providing outstanding customer service skills alongside having the goal to schedule or assist the customer. Essential Functions
Following and maintain relationship with former customers
Monitoring and contacting internet leads
Phone calls throughout the day of incoming and outbound calls
Determining each customer’s vehicle needs by active listening
Learning, understanding and following call and email scripts
Setting, confirming and following up on appointments
Performing survey with customers
Other duties as required
Assisting and working alongside the Sales team
Speak to in-market consumers to evaluate vehicle wants and needs
Discuss available vehicle in each segment
Ask investigating questions to understand customer’s wants and needs best
Assist consumers in selecting vehicles that will fit their lifestyle
Assist consumers with loan application, if necessary
Assist consumers with trade-in questions / offers as necessary
Minimum Qualifications
To be able to track record in customer service and/or sales; BDC/internet automotive
Excellent customer service and communication skills
Ability to establish rapport and build relationships to ensure repeat customers
Strong multi-tasking and organization skills
Professional appearance and demeanor
Passionate about the automotive industry and new vehicles in general.
Familiarity with the new makes and models available today.
Computer Savvy with the ability to manage multiple applications at once.
Flexibility in scheduling, including weekends and holidays.
Desire to help others and assist them in reaching their goals.
Communications And Interpersonal Skills
Must have excellent written and oral communication skills
The ability to maintain a positive, good-natured attitude is essential
Comfortable with interacting with customers, speaking on a public address system, and using automotive computer systems
Ability to read and comprehend instructions and information
Ability to meet company’s production and quality standards.
Location:Mataga of Stockton 3261 Auto Center Circle Stockton, CA 95212 Qualifications
High school diploma or equivalent
Licenses
Driver’s License
Sales License (Or can be obtain upon hiring)
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc...).