The Organization:

Thrive is all about jobs. We train and coach job seekers to help them overcome barriers and secure a good job so they can be economically stable and self-sufficient. Our job search training is provided through a 2-Day Workshop which is available live in person, live virtually, and on-demand through our learning platform. Participants who complete the workshop are eligible for coaching, meeting weekly with one of our experienced job search coaches for up to one year.

Motivated by our faith, we are a continually improving, respectfully honest, agency honoring, generous team.

The Position:

As the Program Manager, you will play a pivotal role in advancing the organizations mission by planning, managing and delivering our job search support workshop content. The successful candidate will be energetic, organized, detail-oriented, and a self-starter to effectively initiate creative and engaging programming, with a strong background in program management within the non-profit sector.

Responsibilities:

Planning

• Work closely with the Executive Director to develop programming plans aimed at increasing participation in our workshops and particularly our on demand modules
• Conduct on-going needs assessments and program evaluations to identify opportunities for program enhancement and expansion
• Develop and refine program strategies, ensuring they are responsive to the evolving needs of the community

Managing / Leading

• Oversee Thrives learning management system for delivering on demand programming
• Develop mutually accountable strategic relationships with community partners
• Lead, mentor and inspire the program team to ensure effective recruitment of job seekers and delivery of high quality services
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits

Delivering / Presenting

• Represent Thrive as a knowledgeable liaison to the community while promoting awareness to potential participants, volunteers, employers, partners, and donors
• Develop content for continual improvement of Thrives employment support workshops
• Present and facilitate workshops in person, remotely and through on-demand modules

Reporting / Tracking

• Implement and maintain data driven decision making processes using Salesforce to track program metrics, measure outcomes and improve program effectiveness
• Develop and monitor program budgets, track expenditures and ensure compliance with funding requirements
• Prepare and present regular reports to the Executive Director, Board, and donors on program outcomes, challenges and recommendations for improvement

Qualifications:

• Experience with learning management platforms
• Strong understanding of and/or experience working with unemployed, underemployed, ex-offender, low-income, and recovering populations
• Experience in Salesforce or comparable customer relationship management system
• Demonstrated networking, teamwork, and problem-solving skills
• Excellent verbal, written, organizational and data skills
• Emotional intelligence to interact with volunteers, members, and colleagues with diplomacy and tact
• Computer proficiency in internet research and Microsoft Office programs and ability to learn other applications as needed
• Self-starter with a can do attitude and initiative
• Highly reliable, organized, responsible and committed to Thrives mission
• Experience in social services and/or community outreach preferred
• Bachelors Degree or equivalent work experience preferred
• Availability to work occasional evenings and weekends
• Strong commitment to the Christian faith

Salary & Benefits:

• $60-70K depending on experience
• 401(k) with up to 5% employer match
• Medical and Dental insurance
• Long-term disability insurance
• PTO