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Summary: As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Service Manager, this role will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts.
T he Customer Support Specialist is responsible for interpreting and analyzing customer inquiries, generating customer quotes, selling Company products, and developing/ maintaining a relationship with new and existing customers. The Customer Support Specialist will enter and acknowledge customer orders, advise the customer on order changes, order status, prices, and follow up on quote status and leads.
Responsibilities:
Work in a high-paced, customer-oriented environment
Prepare quotations from customer requests in partnership with Sales and Product Management.
Process the customer purchase order in a timely manner.
Partner daily with the rest of the Supply Chain team (Planning and Logistics) to align on any potential deviations from the initial plan and inform the customer as applicable.
Communicate with the factory teams to ensure feasibility of production and proper quoted lead time.
Verify accuracy of information from quotation and purchase order to ensure correct entry in the ERP system - i.e. customer information, special instructions on packaging, shipping, partners etc.
Provide the customer service by answering technical questions on products, reschedule sales orders, and collaborate with proper departments to manage credit problems and customer complaints.
Requirements:
Experience in customer service highly preferred.
High regard for accuracy and attention to detail
Excellent verbal and written communication skills
Ability to collaborate well in a team/ cross functional environment.
Dedication to group goals and objectives and a continuous improvement mentality
Associate degree in business, accounting, or in a technical field preferred
1-3 experience in manufacturing is encouraged
Basic knowledge of Microsoft Office (word, Excel)
ERP/ SAP experience is a plus.
Pay Range:
$22.50 - $33.75
Actual base salary offered varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).
The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion's determination that it will be able to obtain an export license in a time frame consistent with Materion's business requirements.
Materion Corporation and its subsidiaries (the "Company") is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
Materion's Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.
Please provide complete information. An incomplete application may affect your consideration for employment.
Full Time
$55k-70k (estimate)
06/14/2024
07/01/2024
materion.com
BUFFALO, NY
3,000 - 7,500
1931
DONALD KLINKOWICZ
$1B - $3B
Wholesale
Materion (NYSE: MTRN) is one of the worlds premier advanced materials solutions providers. At Materion, we are committed to developing, manufacturing and marketing highly engineered advanced materials for global customers across a wide range of markets, including consumer electronics, defense and science, industrial and aerospace, automotive electronics, telecommunications infrastructure, appliances, medical and energy. Our products, processes and expertise help enable our customers technologies. Our unique product portfolio includes: - Specialty engineered alloys - Beryllium and non-Be metal ...and metal matrix composites - Engineered clad and plated metal systems - Precious and non-precious specialty metals - Precision optical filters - Inorganic chemicals and powders - Specialty thin film coatings We differentiate ourselves in these markets with a strong global base of manufacturing operations and service capabilities, a broad array of high-performance products, and specialized materials engineering expertise that ranges across metallurgy, chemistry, thin film deposition and coating, and high precision optical filter technology. Our people are our strength: - Materials scientists - Chemists and physicists - Manufacturing and process engineers - Applications and sales engineers - Customer service teams - Technical support staff - Supply chain / logistics / materials management experts Founded in 1931 with roots going back more than 100 years, the company today serves customers in more than 50 countries. We have operating, service center and major office locations throughout North America, Europe and Asia, and employ approximately 2,500 people worldwide. What we offer: - Broad range of technical capabilities & core offerings - Customizable engineered materials - Application experts - Solutions that enable our customers to win... Discover What's Possible!
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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Step 3: View the best colleges and universities for Customer Support Specialist.