Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to small portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country. MATHESON has over 300 locations and more than 4500 employees in the U.S.

POSITION SUMMARY

• Primary contact for walk-in and phone customers. Answer phones, email, fax and process shipping orders accordingly. Assess customers’ needs and order items that are not in stock. Assist with overall daily operation of the store and address issues as they arise. Work with the outside sales staff in maintaining good customer relations while pursuing new opportunities.

LOCATION AND HOURS OF WORK

• Typical hours for this position are from 8 a.m. to 5 p.m. Monday through Friday and some Saturday hours at Matheson's retail branches. This is a full-time position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receives and processes customer orders via phone, fax, e-mail, or in person, for existing accounts. - Telephone solicitation for customers with scheduled deliveries

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills.
• Ability to establish and manage customer relationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn MTG’s business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).
• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills.
• Ability to establish and manage customer relationships
• Ability to work independently.

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have knowledge of welding and welding supplies?

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• West Palm Beach, FL 33478 (Preferred)

Ability to Relocate:

• West Palm Beach, FL 33478: Relocate before starting work (Required)

Work Location: In person