Summary:

The House of Matouk, is our flagship luxury retail boutique. As such, the Retail Boutique Associate is a critical part of the team launching the Boutique and ensuring its success. This role is responsible for sharing the company's mission to clients and delivering a superior customer service experience under the supervision of the Boutique Director and the Assistant Manager. You will achieve a high volume of personal sales through clientele development and product knowledge.. The Retail Associate is also a key Matouk Ambassador and delivers a luxury customer experience both in-boutique and at all touchpoints.

Responsibilities

Sales and Service

• Deliver sales budget by maximizing all selling opportunities
• Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions
• Provide exceptional customer service by ensuring that the customer takes priority at all times
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market.

Clientele Development

• Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
• Utilize the available marketing tools to engage current and new business and drive sales
• Embrace and utilize technology to enhance customer experience

Operations

• Assist with inventory control and keep shrink levels below target
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times
• Maintain an up to date knowledge of all product categories
• Ensure adherence to company retail operating and security procedures

Teamwork

• Be aware of the impact of behavior on others
• Provide help and advice to colleagues to achieve goals
• Demonstrate a flexible approach, responding positively to any reasonable request

Qualification Requirements:

Requirements:

• Bachelor’s degree
• Previous retail or luxury retail sales or relevant clientele focused experience
• Track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Must be highly organized and proactive with a strong attention to detail.
• Excellent written and oral communication skills; expresses opinions clearly and constructively
• Sophisticated design & aesthetic sensibility
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work traditional retail hours, including days, nights, weekends and holidays.
• A passion for textiles/all things home and luxury