Job Responsibilities and Requirements Duties & Responsibilities Represent the claim organization at pre-sale and finalist meetings Assist with renewals and stewardship meetings as needed Assist with new client implementations as needed Assist with the compilation of Client facing reference materials specific to claim policies, processes and procedures Act as a liaison to facilitate the resolution of Client submitted inquiries between - Sales, AM, Producers, Clients and Claims to drive positive customer experiences Collaborate with internal claim functions to identify service opportunities Participate in internal meetings with business partners to provide consultative support in the identification of process gaps and enhancement opportunities Stay abreast of regulatory requirements related to employee welfare benefit plans, FML and State leave regulations, STD and LTD contract provisions, and Matrix/RSL specific processes and practices Research and understand client specific needs Track action items and deliverables and ensure delivery of items in a timely manner Provide periodic reporting to Claims Operations Senior leaders Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Bachelor’s degree or equivalent experience required, plus a minimum of 5 years of disability and leave claim experience Excellent written and verbal communication skills Strong organizational skills with the ability to manage multiple priorities while working under tight time frames Ability to evaluate client payroll services Must be able to work effectively with multiple sites, departments and teams Ability to work with a variety of internal and external customers Demonstrated decision making, communication, organizational, problem solving, negotiation and computer skills required. Ability to manage multiple and changing priorities Excellent organizational and time management skills Strong written and communication skills demonstrated in previous work experience Customer focused Demonstrated analytical and presentation skills Ability to exercise sound judgment High level of flexibility to adapt to the needs of the organization and the customer Self-directed Occasional travel required **In office or remote work locations possible** Work location may be flexible if approved by the Company. What We Offer At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you. That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing. Our Benefits: An annual performance bonus for all team members Generous 401(k) company match that is immediately vested A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account Multiple options for dental and vision coverage Company provided Life & Disability Insurance to ensure financial protection when you need it most Family friendly benefits including Paid Parental Leave & Adoption Assistance Hybrid work arrangements for eligible roles Tuition Reimbursement and Continuing Professional Education Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council Our Values: Integrity Empowerment Compassion Collaboration Fun EEO Statement Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications. #LI-Remote #LI-SV1 Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.