The Center Manager (CM) position works to improve center-based operations across the company as well as managerial tasks within the Center and their respective Office setting. A CM will attend to a variety of responsibilities that often require multitasking and time-management skills, with the ability to always prioritize tasks. Additionally, as a CM you will need to function as a customer service representative of the company. At times, an CM will need to greet clients, family members of clients, staff members, insurance representatives and answer phone calls (i.e., in-bound & out-bound), schedule appointments, run errands, while maintaining professional composure and courtesy throughout interactions with current/potential clients and staff members. The CM will directly report to the Director of Centers and the Director of Operations.
Center-Based Specific Responsibilities:

• Receiving visitors/clients and staff at the front door by greeting, welcoming, directing and announcing them appropriately.
• Ensure client is received by their assigned staff member.
• Follow ALL safety precautions within the center including use of materials, and visitors while clients are present.
• Adherence to managing and implementing the Security Rule safety measures and any HIPAA Rule changes within the center setting (e.g., documents left out in the open or on the company printer must be removed and stored in the appropriate location).
• Adhere to HIPPA and PHI guidelines when speaking about clients.
• Check daily for damaged or broken materials that can pose a safety concern within the center.
• Manage and report issues with staff to Director of Centers and lead clinician in center.

• Working in tandem with Case Management regarding scheduling needs and client authorizations.
• Utilize effective communication with colleagues, supervisors, and all appropriate parties.
• Comply with all Matrix Behavior Solutions, LLC paperwork and documentation in accordance with MCO regulations and company policy within designated timeframe
• Ensures appropriate professional boundaries with staff members, clients, parents, guardians, co-caregivers, teachers, and community officials.
• Performing clerical responsibilities - particularly related to filing, uploading, copying, scanning, and printing of clientele documentation, insurance company documentation, and/or clinical documentation provided by staff members of Matrix Behavior Solutions, LLC programs. Additional tasks may include:
• Print and file Center programs (*NOTE: Save in Dropbox).
• Gather materials and prepare for upcoming session(s) prior to session times.
• Input and e-mail staff schedules including programming for the following week each Friday.
• Grocery/Item orders for Center and respective Office(s).
• Basic daily cleaning tasks (i.e., Ensure paper towels and toilet paper in bathrooms, toilets are clean, nothing on the floors, new garbage bags, and therapy rooms are thoroughly cleaned, and items are stowed away).
• Crosscheck and reference scheduling for following week(s) daily.
• Crosscheck and reference creating new groups or 1:1 sessions as needed.
• Immediately address family/client and staff member(s) with any issues under the direct supervision of the Director of Centers and the Clinical lead in the center.
• Will contact all new families scheduled for center-based services (i.e., invite for tours and answer any inquiries regarding center based services).
• Confirm center-based sessions for the following week by Friday (i.e., confirmations may change daily due to schedule conflicts and need to be revised as needed).
• Ensure programs are available for staff at all times.
• Toileting tasks (contingent on client's needs) may include the change of undergarments and washing and drying of soiled laundry,and documenting diaper changes.
• Center Managers are open to accept new responsibilities and willing to work within their scope of competency, training, and education to ensure best outcomes and opportunities for Matrix Behavior Solutions, LLC.

Minimum Skills and Abilities:
Individuals who function in this capacity, at a minimum must:

• Possess the ability to analyze complex issues and solve them correctly and creatively.
• Possess strong communication skills in both a verbal and written format.
• Possess the ability to meet established deadlines and schedules.
• Maintain confidentiality in all matters relating to staff members, clients, and the client's family.
• Be organized and efficient in the performance of their job.
• Implement corrective action relating to the various work situations when appropriate.
• Language proficiency: must have the capacity to create, read, and evaluate a variety of digital platforms.
• Ability to successfully reply to complicated questions that may occur from clients and/or families.
• Knowledge of mathematics: the capacity to comprehend and use basic mathematical concepts.
• Critical Thinking: the capacity to identify issues, gather information, establish facts, carry out efficient solutions, and arrive at reliable findings.
• Be culturally competent throughout workplace tasks and utilize professional delivery of information and communication to others.
• Safely lift approximately 20lbs
• Must have a High School Diploma & Driver's License

Salary:
W2 employees $18/hour. Matrix covers up to 80% of your monthly health premium, and 60% of your monthly dental and vision premium to make benefits more affordable. Up to 2-weeks paid time off. Performance bonuses.
Benefits:

• Health insurance
• Dental
• Vision
• 401K
• Paid Time Off
• Flexible Schedule

As such, we are now offering tuition reduction opportunities for ALL staff levels and their families - just for being a Matrix employee! Tuition reduction rates will vary based upon the institution the employee chooses. For example, 10%, 20%, and up to 50% tuition reduction! Our active partnerships are as follows: Capella University, Chicago School of Psychology, and Purdue Global.
Staff must have appropriate background checks, transcripts of their degree, and clearances to work in direct contact with children and adolescents (ACT 33, 34 and FBI clearances) and be able to participate in Medicaid and Medicare programs. Must also complete the NSOR (National Sex Offender Registry) Verification, as well as an active Mandated Reporting Certificate (Act 31).