Job Title: SERVICE BDC REPRESENTATIVE

Reports to: SERVICE MANAGER

Type: NONEXEMPT

Essential Job Duties:

The essential job duties referenced above are important for the job to be accomplished. Other job duties may be required.

· Answer incoming phone calls and online enquiries.

· Logging customer details and comments in the appropriate system.

· Schedule appointments and perform follow-ups with customers as required.

· Ask strategic questions to determine which location can best serve the customer.

· Remain professional in all customer interactions and communications.

· Greet and assist customers as needed in the service department.

· Interacting with buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; suggesting trade-ins; asking open-ended questions to understand buying interests.

· Updates job knowledge by participating in educational and telephone and web training opportunities; exploring opportunities and taking initiative to add value to job requirements.

· Maintains a valid driver’s license with safe driving habits at all time.

· Ability to Adapt in a Process Driven and a Process Changing Environment.

Additional Skills:

· Customer Service Skills, Listening, Documentation, Organization, Positivity with Customers and Peers, Teamwork, Job Motivation, Flexibility/Schedule Changes, High Energy Level, Dependability, Persistence, Time Management, Attendance, Independence, Safety Management, Problem Solving, Dealing with Complexity.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

· Noise level in the work environment – low to moderate

· Computer Usage, Typing and Telephone Usage – High

· Attire – Business Casual

· Personal Cell Phone Usage – minimal

Job Type: Full-time

Pay: From $17.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person