Job Description

Join Maureen M Kocher Insurance Agency, a well-established insurance agency located in the heart of Berwick, Pennsylvania. We pride ourselves on offering unmatched customer service, expert advice, and a warm, welcoming atmosphere to our clients. As a Licensed Customer Service Specialist with us, you'll be an integral part of our team, assisting clients with their insurance needs and ensuring they receive the best coverage possible.

Benefits

Responsibilities

Client Interaction: Assist clients with their insurance inquiries, providing information and guidance as needed.

Policy Management: Process policy changes, updates, and renewals accurately and efficiently.

Documentation: Maintain detailed records of client interactions and policy information.

Claims Assistance: Support clients with claim submissions and follow-ups to ensure timely resolution.

Customer Support: Address client concerns promptly and professionally to maintain high levels of satisfaction.

Requirements

Licensing: Active PA Property & Casualty License preferred, or able to obtain in two weeks..Customer Service Experience: Previous experience in professional office customer service or insurance-related field desirable.Communication Skills: Excellent verbal and written communication abilities.Client-Focused: Commitment to delivering outstanding service and building strong client relationships.Adaptability: Ability to work effectively in an in-person office setting.Team Player: Collaborative mindset and willingness to support team goals.Detail-Oriented: Strong attention to detail and organizational skills.