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The Customer Service Representative oversees the daily operations of the customer service and sales teams, developing, implementing, and maintaining processes to enhance customer service.
They promote company standards, engage employees, and drive customer loyalty through exceptional service. Key Responsibilities : Support programs to enhance team performance towards goals.
Assist customer service and sales teams in meeting operational objectives. Recruit, train, and supervise new customer service and sales personnel.
Review work for quality and timeliness. Investigate and resolve escalated customer inquiries. Ensure employees focus on increasing customer satisfaction and loyalty.
Strong multitasking and pressure-handling abilities. Problem-solving and prioritization skills. Conflict resolution and active listening skills.
Effective teamwork and adaptability. Ability to manage difficult customer situations promptly and professionally. This is an entry-level position with potential for advancement to management.
Immediate hiring for qualified candidates. Powered by JazzHR
Last updated : 2024-06-14
Full Time
Energy
$62k-80k (estimate)
06/15/2024
06/19/2024
FORT WORTH, TX
200 - 500
2003
DAVID C JOHNSTON
<$5M
Energy
The job skills required for Customer service representative include Customer Service, Problem Solving, Customer Satisfaction, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.