The Customer Service Representative oversees the daily operations of the customer service and sales teams, developing, implementing, and maintaining processes to enhance customer service. They promote company standards, engage employees, and drive customer loyalty through exceptional service.
Key Responsibilities:

• Support programs to enhance team performance towards goals.
• Assist customer service and sales teams in meeting operational objectives.
• Recruit, train, and supervise new customer service and sales personnel.
• Review work for quality and timeliness.
• Investigate and resolve escalated customer inquiries.
• Ensure employees focus on increasing customer satisfaction and loyalty.

Requirements:

• 1 to 3 years of customer service experience.
• Ability to train and develop team members.
• Excellent verbal and written communication skills.
• Strong multitasking and pressure-handling abilities.
• Problem-solving and prioritization skills.
• Conflict resolution and active listening skills.
• Effective teamwork and adaptability.
• Ability to manage difficult customer situations promptly and professionally.

This is an entry-level position with potential for advancement to management. Immediate hiring for qualified candidates.