We are a leading firm specializing in promotional and customer service excellence. We are currently expanding our team and seeking a motivated, entry-level Promotional Customer Service Representative to join us. This role offers a great opportunity for college graduates and individuals looking to start their careers in customer service and sales.
The Promotional Customer Service Representative will manage the daily operations of our customer service and sales team. This role involves developing and implementing processes to improve customer service, promoting company standards, and driving customer loyalty and engagement. We provide comprehensive training and offer a clear path for advancement into management roles.
Key Responsibilities:

• Support programs designed to enhance team performance and achieve departmental and organizational goals
• Assist the customer service and sales team in meeting operational targets
• Hire, train, and mentor new and less experienced customer service and sales staff
• Review and evaluate work to ensure quality and timeliness
• Investigate and research escalated customer service inquiries
• Ensure that employee behaviors focus on improving customer satisfaction and driving loyalty
• Develop and maintain processes, procedures, and programs to enhance customer service
• Contribute to a positive team environment and provide support for team members

What We Offer:

• Comprehensive training program to develop management skills
• Opportunities for career advancement into management positions
• Competitive compensation and performance-based incentives
• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Full-time position with immediate hiring

Job Requirements:

• 1 to 3 years of customer service experience
• Ability to cross-train and develop team members
• Experience in account retention
• Excellent verbal and written communication skills
• Ability to multitask, react well under pressure, and treat others with respect
• Strong problem-solving skills and the ability to identify and resolve issues in a timely manner
• Prioritization and planning skills
• Focus on conflict resolution and active listening
• Ability to work efficiently both independently and as part of a team
• Adaptability to frequent changes in the work environment

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