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Description:
Our Client is looking to build an experienced and reliable team of analysts to support its International eCommerce solution. This team will require a sound understanding of Incident Management practices and ability to deliver against the established SLAs on the response and resolution of tickets along with the ability to strategically to improve and build upon the established practices.
Individuals must possess a passion for troubleshooting anomalies identified within the solution landscape and vetting out the root cause, take ownership to continuously improve existing processes and practices, possess a hunger to grow and learn through daily activities along with reaching beyond their comfort zone to build knowledge and experience. All while creating a team that is effectively and collaboratively engaged.
These individuals must have strong communication skills demonstrating their ability to collaborate with Business Stakeholders, Engineers, Solution Architects, Release Managers and various levels of Client Management. They must be proficient in time management, demonstrate a strong sense of urgency along with an ability to work under pressure while still delivering on schedule. Must have the flexibility and be able to work effectively on multiple Support tickets at one time prioritizing their daily work to meet the needs of the Production Support engagements.
Job Duties/Essential Functions:
Required:
Recommended:
Job Type: Contract
Pay: $38.50 per hour
Expected hours: 40 – 60 per week
Experience level:
Schedule:
Work Location: Hybrid remote in Issaquah, WA 98027
Full Time
$75k-96k (estimate)
06/29/2024
08/27/2024
The job skills required for Incident Management Analyst include Computer Science, Triage, Collaboration, Troubleshooting, Incident Management, Problem Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Incident Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Incident Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Incident Management Analyst positions, which can be used as a reference in future career path planning. As an Incident Management Analyst, it can be promoted into senior positions as a Cyber Incident Response Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Incident Management Analyst. You can explore the career advancement for an Incident Management Analyst below and select your interested title to get hiring information.