Description & Requirements Maximus is thrilled to offer an exciting opportunity for a Remote Customer Service Representative (CSR) to become part of our Kansas team.

In this role, you will provide vital support to the Kansas Child Support program, helping to make a difference in the lives of families across the state.

This is a fully remote, full-time position with Monday through Friday hours. The ideal candidate must reside in the state of Kansas.

Why Join Maximus? - Competitive Compensation - Quarterly bonuses based on performance included! - ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program.
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities : - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer / refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

High School Diploma or GED required - 0-6 months of relevant professional experience or equivalent education - Ability to manage multiple tasks efficiently - Proficiency in navigating multiple systems and utilizing technology - Excellent customer service skills - Must reside in the state of Kansas Home office requirements : - Reliable high-speed internet service - Minimum 20 Mpbs download speeds / 50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Last updated : 2024-08-25