MaxTouch is Hiring an Account Specialist - Sales (Hybrid after Training) Near Kennesaw, GA
Hybrid Work From Home 2 Days Per Week After you complete the six (6) week training class (onsite in Kennesaw, GA 2 weeks Mon-Fri 9am-6pm and 4 weeks 11am-8pm), this will become a hybrid position working either a Saturday or Sunday (NOT BOTH ) from home. Additionally, you will have up to two additional working days Monday - Friday from home. Compensation: $16.00/hr. USD Monthly Bonus Position Details:HYBRID scheduled. Must be able to work until 8pm in a combination of office and home after six (6) week training. Position Summary: The Account Specialist - Sales positions provides superior effective sales and customer service to existing and new customers on various loan products that generate drive revenue. The Account Specialist - Sales position has access to critical, and potentially sensitive corporate systems and company & customer information. This position requires a high level of motivation, interaction with customers, strong attention to detail and organization. Essential Functions:
Use discovery questions and customer services skills to quickly ascertain and understand the customers needs in order to pitch and process various loan products and application.
Handles high volume of Inbound/Outbound loan processing calls
Works in a collaborative environment with a team of Account Specialists in an inbound call center
Navigates multiple computer systems while interacting with customers
Obtains and verifies necessary information to process and complete loan applications
Examines loan applications to ensure accuracy and compliance with existing underwriting guidelines
Nurture leads from online applications
Fulfills customer needs to exceed customer experience
Demonstrates basic knowledge of lending services and practices
Ensures compliance standards are met
Assist potential borrowers by effectively communicating the loan process and answering questions regarding the loan
Self-motivated and can manage rejections by building relationships with customers
Takes ownership of customer concerns and works with leadership towards a resolution
Develop an understanding and abides by the company's code of conduct & ethics, company policies, operational procedures and compliance
Work closely with other team members and managers to meet individual, team, and department goals
Probe for understanding and apply effective problem-solving skills and overcome objections
Able to multitask while effectively communicating with customers
Skills:
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Integrity -The ability to exercise good business ethics and honesty
Phone Etiquette- Demonstrates excellent phone etiquette pleasant phone demeanor at all time.
Efficiency - Manage a timed interaction Effectiveness - Manager the customer experience within stated guidelines.
Product Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Demonstrate Professionalism - Approaches others in a tactful manner; Reacts wellunder pressure;Treats others with respect and consideration regardless of their status or position;
Problem Solving: May provide a basic level of problem solving.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Speaking - Talking to others to convey information effectively.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Attributes:
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Speech Clarity - The ability to speak clearly so others can understand you.
Speech Recognition - The ability to identify and understand the speech of another person.
Experience and Education:
High School Diploma or GED required
1 Year of Phone Sales and/or Loan Processing experience
Computer Software/Hardware:
Microsoft Word, Excel, PowerPoint, Outlook Exchange, Internet, Loan Processing System; Tran, Five-9, Live Vox
Physical Requirements/Work Environment:
Ability to work some nights and weekends to include overnight in a 24/7 environment
Must be able to sit for long periods of time, talking, hearing constantly
Typing, data entry in screens daily
Sit in front of computer monitor (s) daily.
Occasionally lift up to 5 lbs.
Noise Level: moderate noise level daily in an office atmosphere. #LI-Hybrid ,