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JOB SUMMARY
The Customer Service Representative (CSR) is responsible for directly servicing the needs of the MaxxSouth residential customers with general information, billing, and promoting and selling MaxxSouth products and services to new and existing customers. The CSR provides analysis to advise MaxxSouth customers on their purchasing decisions with recommendations of technology solutions, thoroughly educates, and demonstrates the advantages of the recommended package. The Customer Service Representative maintains a strong customer focus and strives to make all interactions a positive customer experience. The CSR reports directly to the assigned Customer Relations Supervisor(s). There are no reports to this position.
ESSENTIAL JOB FUNCTIONS
The Customer Relations Specialist is accountable for the following items:
JOB REQUIREMENTS
Education and Experience
Core Competencies
Other Skills/Requirements
PHYSICAL DEMANDS
May include walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 20 lbs. is occasionally needed.
WORKING CONDITIONS
The Customer Service Representative is a non-exempt hourly position. The regular working hours may vary to accommodate the needs of the department including holidays.
BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status.
Job Type: Full-time
Benefits:
Shift:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
Television & Broadcasting
$34k-43k (estimate)
08/25/2024
12/21/2024
maxxsouth.com
OXFORD, MS
100 - 200
2014
PETER KAHELIN
$10M - $50M
Television & Broadcasting
Strive to be the Best and Live to the Maxx! Here at MaxxSouth Broadband we dedicate ourselves to finding the best employees to serve our customers. Our customers deserve nothing but the best when it comes to their entertainment needs. MaxxSouth Broadband is constantly looking into new endeavors that will bring its technology and service to the front of the line. All MaxxSouth Broadband employees believe at the end of the day, our customers should Live to the Maxx! If you thrive working for a company that has big dreams and you have the knowledge, commitment to customer service and strive for e...xcellence we look for in new employees, take the time to browse some of the opportunities we have below. You may find the the one you've been waiting for. We hope to see you on board soon...
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The following is the career advancement route for Customer Service Representative/Retail positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Retail, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Retail. You can explore the career advancement for a Customer Service Representative/Retail below and select your interested title to get hiring information.