Job Objective
Acting as a focal point in the business and providing links between sales, operations, and clients you must ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the Floor and Showroom business plan; making clear the objectives and required performance keeping all costs and controls within budget.
With the support of the Sales Executives, you will be leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose.
You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.
ResponsibilitiesYou will be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.
Your role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent team work across the Group network.
Ensuring profit targets are met
Ensuring discounts and costs are kept within budget
Achievement of the floor sales targets KPI and department targets
Performance management of floor colleagues, providing feedback and development opportunities
Delivering an exceptional client service
Competitor analysis
Representing the Showroom at internal and external meeting
Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
Maintaining visual merchandising to company standards
Managing the till and associated transactional procedures
Participate in, and running floor / showroom training and out of hours meetings and VM changes as required
Completion of all training requirements through E learning and other sources
Ensuring all team members adhere to the company dress code standards at all times
Receive/deliver client repairs and size timepieces when Service Consultants are not available
Completions of all duties as assigned by management
ExperienceKnowledge and Skills Required
Jewelry or watch product knowledge
Advanced selling skills and negotiation skills
External Jewelry Or Retail QualificationsProven track record of sales achievements
Proven track record of Management achievements
Proven record of inspiring and motivating teams
Comfort with high price points
SkillsRetail management experience ideally within a luxury environment
Evidence of performance delivery against sales and process
Ability to develop and implement business strategies
Ability to manage and deliver operating costs, identifying suitable efficiency improvements
Numerate with ability to understand and analyze sales performance
Leading, mentoring and coaching of high performing sales teams
IT literate with proficiency in POS systems and Microsoft Office
Ability to thrive in a fast paced, high volume location.
Ability to support Sales Professionals, Management Team, and clients by effectively providing solutions in a timely and friendly manner