Job Description

Job Title: Patient Access Coordinator FLSA/Status: Non-exempt

Reports To: Patient Access Manager or Senior PAC Team Lead Location: Clinical Office

Travel Required: Y Supervisory Responsibility: N

Position Summary:

The Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

· Check patients in and out

· Copy/scan insurance cards

· Take patient photo

· Collect co-pays and deductibles

· Post payments to patient account

· Encourage portal utilization

· Ensure that all required consent forms are signed

· Balance all money collected at the end of day and prepare deposit

· Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients

· Enter patient demographics, insurance, and referral information into IMS

· Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages

· Scan testing sheets and all other paperwork as needed

· Cancel and reschedule appointments as needed

· Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested

· Process Allergy Zone purchases

· Responsible for individually assigned front office tasks; reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses

· Maintain and follow HIPAA policies and procedures

· Travel to satellite clinics as scheduled

· Other duties as assigned

Education, Prior Work Experience, Special Skill and Knowledge Requirements:

• High school diploma or GED required

• Prior medical office experience, preferred

• Strong computer skills

• Must be a quick learner, organized, and team oriented

• Excellent communication and customer service skills

• Previous customer service experience

• Valid Driver’s License required

• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks

• Ability to travel to satellite offices, as needed

• Must be at least 18 years of age

• Ability to work with patients directly and pleasantly

• Ability to work independently