469 Service Manager Jobs in Birmingham, AL
Mazzella Companies is Hiring a Service Manager Near Birmingham, AL
Responsibilities
- Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
- Develop and implement the crane service budgets
- Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
- Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
- Determine staffing requirements based primarily on the labor utilization rate
- Supervise all department personnel
- Assist with the follow up on active service and inspection repair quotes
- Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
- Assist with sales initiatives, account sales and technical expertise
- Provide instruction and training to employees as required
- Ensure all personnel are in compliance with safety regulations including OSHA guidelines
- Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
- Provides sales support to maintain or grow existing customer relationships and gain new customers
- Monitor employee and technicians' work time for payroll
- Complete performance reviews, develops and manages employees
- Authorize all expenditures handled directly by the service
- Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
- Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
- Assist Service Writers understanding completed inspection reports to formulate quotes
- Perform other duties as assigned
Experience & Skills
- 4 years experience involving administrative, customer service or technical environment
- Expert knowledge of the crane service industry
- Strong time-management skills
- Exceptional decision-making skills
- Effective strategic management skills
- Exceptional communication skills
- Ability to plan and delegate
- Ability to devise strategic planning
- Ability to divide a task into subtasks and delegate them to their team members
- Must successfully complete a criminal background check, physical, drug screen, and E-verify
Why Team Members join Mazzella:
- Team-oriented environment
- A real Work life/ Home life balance
- Growth and Development Opportunities including a Lifelong Learning Career Path
- Humble, Hungry, Smart Culture
- Market Competitive Salaries
- Free Virtual Doctor visits with $0 copay (Teledoc)
- Tuition Reimbursement
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Job Summary
Full Time
Wholesale
$83k-107k (estimate)
06/24/2024
07/21/2024
mazzellacompanies.com
TUSCALOOSA, AL
500 - 1,000
1954
Private
MARK SHUBEL
$200M - $500M
Wholesale
Related Companies
About Mazzella Companies
Mazzella Lifting Technologies provides lifting solutions such as overhead cranes, crane runways, jib, workstation and monorail cranes.
The job skills required for Service Manager include Customer Service, Scheduling, Customer Relationship, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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