49 Customer Service Representative Jobs in Decatur, AL
Mazzella Lifting is Hiring a Customer Service Representative Near Decatur, AL
Customer Service Responsibilities:
- Respond to customer and outside sales requests in ‘real time for price quotations, order placement, adjustments and cancellations
- Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience
- Prepare quotes, order entry and resolve queries utilizing the ERP system
- Serve as a liaison with outside sales, purchasing and plant management to expedite orders and meet delivery dates
- Plan, organize and coordinate with management to pre-qualify bids over $3000 for Project or Contract Management
- Coordinate delivery times with production and Operations Manager in order to achieve customer satisfaction when normal lead times are not adequate
- Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
- Participate in various projects with the Engineering Department related to account-specific or special product opportunities
- Other duties as assigned
Customer Service Experience & Skills
- At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
- A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
- Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
- Demonstrated ability to work with internal and external customers providing exceptional customer service
- Requires solid written and verbal communication skills
- Demonstrated mechanical aptitude
- Strong analytical, conceptual and planning skills are required.
- Excellent math skills and overall PC literacy (Microsoft Office) are required.
- Must be detail-oriented, self-motivated and disciplined with the ability to multitask.
Why Team Members join Mazzella:
- Team-oriented environment
- A real Work life/ Home life balance
- Growth and Development Opportunities including a Lifelong Learning Career Path
- Humble, Hungry, Smart Culture
- Market Competitive Salaries
- Free Virtual Doctor visits with $0 copay (Teledoc)
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
Company DescriptionMazzella Lifting Technologies provides ideal lifting solutions, offering all styles of slings, rigging hardware, wire rope, overhead cranes, hoists and engineered lifting devices. We also provide training, in-field inspection and repair services that support our products.
Mazzella Lifting Technologies also provides sling and hoist testing (static / dynamic) — in-house or job site. Some of the major market segments we serve are Steel, Construction, Energy, Oil and Gas, Automotive, Durable Goods and General Industry.
Mazzella Lifting Technologies provides ideal lifting solutions, offering all styles of slings, rigging hardware, wire rope, overhead cranes, hoists and engineered lifting devices. We also provide training, in-field inspection and repair services that support our products. Mazzella Lifting Technologies also provides sling and hoist testing (static / dynamic) — in-house or job site. Some of the major market segments we serve are Steel, Construction, Energy, Oil and Gas, Automotive, Durable Goods and General Industry.
Job Summary
Full Time
$57k-73k (estimate)
05/26/2024
07/24/2024
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Planning, Customer Satisfaction, Verbal Communication, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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