The Part-time (8:00 a.m. to 3:00 p.m.) Call Center Representative (CCR) must have direct, relatable Call Center experience. The CCR will work in a high-volume Call Center setting and is responsible for handling inbound calls with customers, always taking a friendly, courteous, professional and ethical approach. The CCR will ensure a pleasant and meaningful experience for all customer interactions.

Duties and Responsibilities:

• Ability to effectively communicate and answer customer inquiries.
• Handle a high-volume of inbound calls in a fast-paced call center environment.
• Provide exceptional customer service and resolutions in a time-efficient manner.
• Excellent problem-solving skills.
• Active listening and strong communication skills.
• Ability to adapt and work well in a busy call center environment.
• Resolve customer challenges and provide accurate and definitive information.

Qualifications:

• Direct, call center experience, 2 years.
• Fluent in English, Spanish both written and verbal.
• A high school diploma or equivalent.
• Technologically savvy, excellent use of systems.
• Quick learner.
• Excellent communication skills, verbal and written.

This position requires in-office training and remote work after successful training is completed. Candidate resume with direct call center experience will be considered only.

If you are a motivated professional with excellent communication skills and a passion for providing exceptional customer service, we would like to hear from you. Apply now to join our team of dedicated and professional Call Center Representatives.