530 Customer Service Manager Jobs in Fort Worth, TX
MCC Label is Hiring a Customer Service Manager Near Fort Worth, TX
The Customer Service Manager is responsible for the managing the day-to-day relationships with new and existing customers. This role partners with Sales and Operations to manage all aspects of service to the customer. Provides day to day direction and coaching to team members and builds a customer focused culture.
Why work at MCC:
- Competitive compensation
- Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
- Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays
- Manage priorities for customer service representatives/OE specialists and work with teams to manage heavy workloads.
- Proactively compile, analyze, and communicate pertinent customer information and data, such as historical forecast and trends.
- Build trusting, communicative, and indispensable relationships with customer. Understand customer's perspective. Know customer's business and challenges to proactively anticipate their needs.
- Responsible for team growth, training and coaching thru delivering regular feedback, including submitting annual reviews, opportunities for improvement and performance improvement.
- Addresses daily issues and assists customer service manager with team level loading.
- Manage customer expectations and provide reporting to customers/sales as requested.
- Encourage and support the team to build a strong team culture.
- Participates in special projects, meetings and performs other duties as assigned.
- Document concerns, follow through to resolution and disposition. Communicate and bring closure with Sales, Plant and Customer.
- Assist team members with gathering and relaying required information.
- Handle press proofs, process complaints/credits, research & assist in clean-up of open payment issues.
- High school education or equivalent required; college degree strongly preferred.
- Approximately 5 years Customer Service experience within a manufacturing environment within Customer Account, Supply Chain, or Logistics department preferred.
- Minimum 3 years ERP, VMI, and/or other Order Management systems experience preferred.
- High level of accuracy, strong attention to detail, and excellent interpersonal skills.
- Self-starter with strong organizational and planning skills; goal oriented.
- Proficient with Microsoft Office; strong Excel skills, including ability to input formulas, perform analysis, create pivot tables, etc.
- Possess skills to prioritize, multi-task, and work in a fast-paced environment.
- Exhibits a safety-first attitude in all that is done, from proper personal protection equipment compliance to keeping the work environment safe and hazard-free. Compliance with all workplace and safety standards required.
#FTWIND
Job Summary
Full Time
Print & Book Publishing
$87k-113k (estimate)
09/08/2024
10/04/2024
mcclabel.com
NORTH KINGSTOWN, RI
7,500 - 15,000
1916
Private
$1B - $3B
Print & Book Publishing
Related Companies
About MCC Label
MCC is an Ohio-based manufacturer and supplier of custom-printed labels for industries such as food and beverage, healthcare and automotive.
The job skills required for Customer Service Manager include Customer Service, Coaching, Planning, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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