Job Description

Job Title: Customer Service Desk Assistant

Reports to: Front End Manager

Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth

Essential Responsibilities and Duties:

• Provide prompt and courteous service to the customers according to company policies
• Operate the following equipment: cash register, fax machine, adding machine
• Answer incoming phone calls and take messages when necessary
• Investigate and resolve customer questions, complaints and problems
• Interact with customers in a courteous and tactful manner
• Assist in processing of courtesy card applications, issuing rain checks, etc.
• Allocate cash to checkers and record amount assigned
• Verify receipts and balance and settle drawers
• Investigate and report shortages or overages
• Refer difficult or unusual customer problems to a manager for prompt attention
• Keep customer service area clean
• Perform other functions as requested or required by business conditions, including operating the register, bagging, etc

Physical Demands:

Stand on feet, bend, stoop or walk for the majority of the time