IT Systems Specialist

SUMMARY

Must have strong communication skills; relate well to management, program staff and technologists. Knowledge of both technical and business terminology, responsible for software and hardware implementation, and ongoing management and monitoring of electronic systems. Hours to be split between Torrington and Waterbury locations

Non-Exempt, Full-time

Hourly pay rate of $24.00 per hour

QUALIFICATIONS

• Non-profit background: Mental Health/Substance Use preferred.
• Bachelor’s degree or equivalent work experience and education.
• 3 years of experience with MS Office.
• Excellent organizational skills and attention to detail.

Physical Requirements: Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift to 50 pounds at times.

Valid Driver’s license required.

BENEFITS

• PTO 4 weeks accrued biweekly, with annual increases
• Medical & Dental Insurance - with large employer paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• Tuition Reimbursement
• Employee Assistance Programs (EAP)
• 403(b) Retirement Plan with Employer Match
• 2 Gym Membership Options

AGENCY OVERVIEW

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive.

KEY RESPONSIBILITIES

• Anticipate agency’s technology needs and proactively identify solutions.
• Monitor and complete help desk tickets in a timely matter.
• Installation of NVR/Camera equipment.
• Monitor and manage network infrastructure.
• Zix email encryption and threat protection administrator.
• Implement and manage HIPAA and cyber security training to staff using third party software like BullPhish.

Full Job Description will be provided