What are the responsibilities and job description for the Customer Call Center Rep position at McCann?
Job Details
Description
The primary purpose of the job is to provide exceptional customer service on inbound sales calls through processing orders and following up on inquiries.
Are you looking for a great place to work?
- No weekends (Can you say "free time"!!!)
- Paid for Performance Bonus
- Paid time off
- Medical/Dental/Vision insurance
- Basic Life/Supplemental Life Insurance
- 401k 401k employer match
- Onsite Training
- Career advancement opportunities
- Employee Discounts
Essential Duties/Responsibilities: (additional duties may be assigned)
- Answer inbound customer service / sales calls and provide information as requested as well as place orders.
- Provide pricing and availability.
- Issue formal quotes.
- Write orders.
- Liaise with Tech Sales and Purchasing departments to have vendor POs issued as needed.
- Liaise with Operations Team regarding delivery schedules.
- Respond to customer service / sales leads via email as part of multiple Distribution groups and communicate with other people in same groups to ensure no order gets missed.
- Provide product support to customers and fellow McCann associates.
- Provide product data sheets via email to customers.
- Use internet research skills to match a stocking product to a customer’s request.
- Escalate more advanced technical inquiries to the proper channels.
- Work in tandem with Tech Sales Reps and Account Managers to build relationships and fulfill customer needs.
- Provide concierge customer service to top accounts.
- Utilize CRM to document opportunities and activities.
- Request customer price matrices be created as needed.
Qualifications
- 1-2 years in customer service or equivalent combination of relevant educational/service experience reflecting customer service aptitude.
- Strong technology skills (ability to learn new software, conduct internet searches, typing, trouble-shooting minor IT issues).
- Basic arithmetic/geometry skills.
- Strong problem-solving.
- Ability to read product data sheets, locate and communicate relevant data to others(e.g. uses, application, coverage, limitations).
- Ability to communicate professionally on the phone and by email.
- Emotional intelligence: able to deal with frustrated, confused, or impatient customers; empathize; listen well.
Physical Requirements: Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 25 pounds; noise level is usually quiet.
We offer a very competitive compensation plan including: above average hourly rate, monthly spiff incentives, benefits, and long term career opportunities within our company for the right individual! If this describes you and you're committed to developing a highly rewarding career, we want to hear from you!
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Salary : $17 - $19
