MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Ensure the completion of all scheduled production services in support of customer satisfaction and responsiveness.

• Meet with clients for site visits and provide clients with all necessary information relative to their technical needs.
• Compile event information for each event and distribute work orders to Staff.
• Ensure proper technical crew and temporary labor coverage.
• Oversee all Production sub-contractors to ensure efficient and effective operations.
• Assist the Production Manager in scheduling and assign work details to Production Technicians in a manner that allows for the efficient, comprehensive management of client services.
• Provide supervision and support in the completion of daily work assignments as required by the event schedule and/or administrative needs.
• Oversee the coordination and interfacing of outside vendor equipment with MCCNO technical equipment.

Professionally interface with clients and in-house personnel regarding technical requirements and/or requests. 

• Act as a supportive liaison to other departments, vendors and clients.

Troubleshoot, analyze diagnose and repair technical problems in order to minimize down time and improve responsiveness. 

Ensure that all required orders, records and forms are updated, maintained, and completed accurately and efficiently to ensure customer satisfaction. 

Oversee, secure and issue production equipment to MCCNO and clients to allow for efficient work processes and successful events. Account for and ensure that equipment is returned undamaged to help maintain costs and aid in the comprehensive equipment management of the department. 5%

Demonstrate a thorough knowledge of all MCCNO and departmental administrative and operational procedures in order to assist clients.

• Answer inquiries/requests as they relate to the technical operations of the Production Department.
• Assist Production Technicians with Event Set Up when needed.

Assist the Production Manager in the ongoing development of department’s rules and regulations with a goal of improving customer service and operational efficiency. 

• Prepare purchase quotes for necessary equipment and/or services using the correct financial coding required by budget guidelines.
• Work collaboratively with the Shipping & Receiving department in monitoring the shipping/receiving of MCCNO equipment and supplies.
• Work with the Administrative Assistant in preparing and maintaining all internal shipping/receiving records for all Production Services equipment.

ACCOUNTABILITIES FOR SUPERVISION

Participate in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel.

Orient employees to MCCNO policies and procedures, clearly communicate job duties and responsibilities so individuals may proceed with certainty in the performance of their positions.

Personally conduct or oversee training for new employees to ensure established procedures are clearly understood and followed.

Monitor the work performance of assigned personnel on a continual basis, conduct effective performance appraisals, and take corrective action whenever necessary.

Create a working climate in which assigned personnel are motivated to develop their skills and abilities and demonstrate by personal example the desired standards of conduct and work performance.

Administer MCCNO policies in a fair and equitable manner regarding discipline, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.