The Installation Coordinator position is generally assigned to a specific segment of business. The Installation Coordinator is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. This position is responsible for ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams and subcontracted installers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.

We offer:

• Competitive hourly pay rate based on experience
• Solid benefits package - Medical, Dental, Vision, Life insurance, STD, LTD, and Accident and Critical Illness reimbursement plans
• A company matching 401k plan
• A winning culture with low turnover
• Job Training
• Paid time off in first year

Installation Coordinator Responsibilities

• External and internal customer contact
• Reviewing and booking orders from the sales team
• Purchasing product from vendors and our corporate manufacturing facilities
• Recording key dates and activities related to orders
• Scheduling and releasing completed product
• Scheduling of Value Add and Pre-finish
• Coordinating delivery of customer orders
• Collects customer payments following installation or delivery as needed
• Managing recovery process for shortages and damaged product
• Ordering parts and/or scheduling service appointments as needed
• Processes factory credits to Pella Corporation and provides follow up/revision to pending or
• denied credits
• Resource for PQM and product offering questions
• Provide field support to our independent contractors

Education and Experience

• High school diploma or GED required.
• AA or Technical degree preferred, 1-2 year’s customer service, or general business experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Project coordination: 1 year (Preferred)
• Construction: 1 year (Preferred)

Installation Coordinator Qualifications

• Excellent verbal and written English language skills
• Good public relations, public speaking, and customer service skills
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
• Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is preferred.
• Must be a team player and exhibit a strong desire to learn and promote self-growth.
• Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
• Attention to detail is required.
• Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
• Must be able to develop trust and confidence of customers, coworkers and managers.
• Must present in a clean and neat physical appearance.
• Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
• Must display excellent phone and email etiquette.
• The employee must occasionally lift and/or move up to 25 pounds unassisted.