McCoy Construction & Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.

Service Managers are responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.

Duties and Responsibilities:

• Supervises all Service Department personnel
• Supervises the opening and closing of work orders for control of each shop job
• Maintains and monitors detailed records of time and performance of Service employees
• Monitors and schedules pick-up and delivery of equipment
• Frequently interacts with the customer via phone call and on-site to ensure customer satisfaction
• Up-sells any service that is necessary to keep the product operating more efficiently and safely
• Stays current on product improvement programs from John Deere
• Orders and maintains needed shop supplies
• Coordinates with Deere on programs, warranties and technical machine problems
• Interviews and selects qualified personnel for Service Department
• Reports status of shop goal and objective achievement to the Regional Service Manager or General Manager
• Assists in planning and developing service marketing programs
• Acts as site safety coordinator in conjunction with Corporate Safety Manager
• Monitors training needs and provides for the delivery of such training as required

Benefits:

• Paid Time Off-80 Hours in the First Year!
• Ongoing training by the best in the industry
• Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
• 401K with Employer Match
• $50,000 Life Insurance Policy

Qualifications and Skills:

• 3-4 years construction and forestry experience required.
• 2-year certificate from college or technical school. College degree preferred.
• Heavy equipment service experience may be substituted or combined with education.
• Required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Required to sit; stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception

McCoy Group is an Affirmative Action/Equal Opportunity Employer. We encourage applications from qualified candidates who have military experience, are living with a disability.