Service Manager

Chrysler Dodge Jeep Ram of Springfield, VT

Our fast-paced industry and dynamic work environment can overshadow the fact that we believe each and every one of our employees is an integral part of our success. McGee Automotive Family provides a working environment of mutual respect, integrity, transparency and the highest standards of professionalism. At McGee Automotive Family, we understand the only way to earn and keep good customers and employees alike is to exceed expectations.

This position would suit an experienced Service Manager or someone with a proven track record as a Service Advisor with brand experience.

This is a great opportunity with great income potential for an experienced, dynamic, service-oriented individual that is well versed, polished, and professional. Our ideal candidate must be committed to inspiring the team, cultivating an environment that empowers growth, providing exceptional customer service to our clients, leading, and growing the business with integrity. This person would be responsible for the management of the day-to-day operations of the Service Department, providing leadership to service personnel while ensuring consistent, timely and accurate treatment of customers and vehicles. We need someone with a proven track record of success – CSI, P/L and strong factory recommendations.

We would like to speak with you if you are

• Self-Motivated
• Honest
• Confident
• Professional
• Looking for a career, not just a job
• Excited about the opportunity to join a winning team
• Passionate about our brands, including highline brands
• Passionate about your success
• Passionate about the opportunity to be part of something great

Job Responsibilities

• Work directly with the General Manager to forecast goals and objectives for the department.
• Lead in the recruiting, hiring, training and managing of qualified team members (Technicians, Porters, Service Advisors etc.) in the service department to ensure best practices and processes are achieved. Additionally, this will include ensuring appropriate action for accountability, rewards, and recognition for existing staff.
• Understands, keeps abreast of, and complies with federal, state and local laws and regulations that effect service operations, such as hazardous waste disposal, OSHA Right-to-Know, compliance training, etc.
• Maintain reporting systems required Senior Management and factory standards.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Manage the service department’s workflow in an effective and efficient manner.
• Relaying information to managers and the mechanical department in a timely manner.
• Improves overall CSI for Service Department.
• Manage Departmental overhead costs and seek/implement cost-savings measures.

Pay Range.

$80,000.00 - $110,000.00 per year, including all compensation elements

Work Location

McGee CDJR, 74-80 Clinton, St., Springfield, VT 05156

Required Experience

• A minimum of 5 years’ experience as an Automotive Service Manager is preferred.
• CDJR experience is preferred. Other OEMs will be considered.
• Proven ability to implement best practices and effect change.
• Ability to improve service drive operations and increase overall profitability.
• Ability to train, supervise and motivate large teams and dealership service personnel.
• Ability to reinforce company policies/procedures and maintain a positive work environment and corporate culture. Must be a hands-on Manager.
• Ability to contribute to excellent customer satisfaction and maintain company CSI Standards above region.
• Exceptional oral and written communication skills.
• History of stability with verifiable references.
• DealerTrack DMS, Xtime experience a plus
• Tech-savvy is a plus.

Medical and Dental Benefits

401(k)

Paid vacation

Paid holidays

Direct deposit

Online benefits portal

Schedules that respect your work/life balance

Employee service discount

Disability, Life, and Accident Insurance

Competitive Pay

Opportunity for career development

Paid training

Medical/Dependent Flexible Spending Account

Access to your pay via mobile app

Regular performance feedback and formal review

An Equal Opportunity Employer
We recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status or any other status protected by applicable law.

Job Type: Full-time

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Springfield, VT (Required)

Work Location: In person