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Full Time
$55k-71k (estimate)
07/11/2024
08/08/2024
mci-group.com
WASHINGTON, DC
1,000 - 3,000
1987
<$5M
The power of people united in purpose is unstoppable. MCI is a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. We are firm believers in the power of building community since 1987, helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: live & virtual events strategic & digital communications consulting & community solutions We are an independently owned agency headquartered in Geneva, Switzerland, with a global presence of 60 offic...es in 31 countries.
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The job skills required for Experienced Contact Center Supervisor include Call Center, Customer Service, Leadership, Coaching, Continuous Improvement, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be an Experienced Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Experienced Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Experienced Contact Center Supervisor positions, which can be used as a reference in future career path planning. As an Experienced Contact Center Supervisor, it can be promoted into senior positions as an Inbound Contact Center Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Experienced Contact Center Supervisor. You can explore the career advancement for an Experienced Contact Center Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
05/02/2022: Danbury, CT
The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
03/23/2022: Lebanon, PA
A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
03/04/2022: Beaumont, TX
A contact center supervisor oversees the day to day performance of contact center representatives .
05/07/2022: Salisbury, NC
Ensure agents understand and comply with all call center objectives, performance standards, and policies.
03/01/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
02/11/2022: Sacramento, CA
Be a social leader to foster optimism and promote culture change.
03/18/2022: Pine Bluff, AR
Ensure Proper Scheduling For Effective Call Center Management.
03/24/2022: Knoxville, TN
Like agents, call center managers require specialized training to meet the unique demands of the job.
05/04/2022: San Jose, CA
Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
02/24/2022: Bremerton, WA
Step 3: View the best colleges and universities for Contact Center Supervisor.