We are seeking a highly skilled delivery support specialist who possesses a meticulous attention to detail, an analytical mindset, and exceptional organizational skills to operate in complex processes with numerous moving parts, even in high-pressure situations.

The role will play a crucial part in driving efficiencies in the management of DC delivery operations and delivery performance reporting.

The team will be responsible for helping identify process improvement opportunities to enhance the customer delivery experience.

Interacting with our esteemed partner couriers and distribution operations will be a fundamental aspect of this position.

Work Schedule 5am-8pm CST

Work with courier partners to research and redirect misrouted orders.

Manage and resolve Overage, Shortage & Damaged (OS&D) reports by receiving, reviewing, investigating, and resolving incidents.

Investigate the causes of delays.

Communicate with stakeholders.

Accepting inbound phone calls.

Partner with Transportation Experience (Tx), distribution centers (DCs) and courier partners to identify and communicate potential negative delivery impacts.

Coordinate emergency and expedite time-sensitive shipments.

Field escalated cases to correct contacts

Ensuring that service meets McKesson's quality goals.

Meeting all departmental service level.

Entering all escalations in the tracking system with accuracy and well-documented call notes.

Following documented procedures for all escalations.

Other duties may be assigned as needed to meet Company goals.

Operate in environments where accuracy, mindfulness, and initiative are essential to the effective delivery of your work

Ability to work independently and drive results for customers

Ability to work effectively in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks

Experience and success with conflict resolution

Excellent verbal and written communication / documentation skills

Strong critical thinking skills - able to analyze information provided, identify the root issue, and use resources appropriately to solve complex / escalated customer problems / questions in a timely manner

Proficiency in swiftly adapting to and mastering new technologies and tools.

Proficient in managing and prioritizing multiple concurrent tasks.

Strong time management skills

Demonstrated attention to detail.

Strong team player with commitment to excellence

Flexible, positive attitude focused on customer service.

Self-motivated, organized, and capable of meeting daily deadlines with little supervision

Proficient in Microsoft Office Suite, and other related systems

Minimum of 5 years related experience.

Environment (Office, warehouse, etc.) Office-Office as a destination

Physical Requirements (Lifting, standing, etc.) Office-Office as a destination

Career Level IC Operations Support O4

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$22.83 - $38.05

Last updated : 2024-08-22