McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Job title: Service Manager - Innovation and Ops Enablement
Work location: Work at Home - Virginia, USA
Department: MMS CIO Service Area
Position reports to (Position and Name): MMS Finance and Strategy SCM
Employee headcount (total, direct indirect): 5-20
Number of Direct Reports: 3-5
Current need:
McKesson Corporation is looking for an experienced professional to fill our Innovation and Ops Enablement position. The Manager of Innovation and Operations Enablement is a key role designed to foster a culture of continuous improvement and innovation within the Medical Surgical CIO department. This position is responsible for identifying, developing, and implementing strategic initiatives that enhance operational efficiencies, leverage emerging technologies, and drive the department's strategic goals forward. The ideal candidate will have a proven track record in operational excellence, strategic planning, and the ability to harness innovative technologies to solve complex problems.
Key Responsibilities (List the top five to seven essential responsibilities in priority order.)
1.Develop and Implement Innovation Strategies: (20%)
Identify and prioritize innovative technologies and processes that align with the organization's strategic goals. Work with leadership on the development and execution of these innovation strategies to enhance operational effectiveness and competitive advantage.
2.Optimize Operational Processes: (20%)
Analyze current operational processes to identify inefficiencies and areas for improvement. Implement best practices and continuous improvement methodologies to enhance productivity and quality. Analyze highly effective technology organizations and design, implement and potentially oversee improvements to MT productivity. Drive centralized program management and implement quality measures to ensure project health.
3. Drive Technology Integration: (20%)
Evaluate and integrate cutting-edge technologies and digital solutions that enable operational efficiencies, improve data analytics capabilities, and support decision-making processes .
4.Enhance Cross-Departmental Partnerships: (15%)
Work closely with various departments, including IT, finance, and operations, to ensure seamless integration of innovation and operational improvements. Foster a collaborative environment that encourages the sharing of ideas and best practices.
5. Establish and Monitor Key Performance Indicators (KPIs): (15%)
Develop metrics and benchmarks to measure the impact of implemented innovations and operational improvements. Use data-driven insights to guide future initiatives and strategies.
6.Lead Change Management Efforts: (10%)
Work with leadership to develop and execute change management plans to ensure smooth adoption of new processes and technologies. Address organizational challenges and resistance to ensure alignment with strategic objectives.
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
Education/Training -
Bachelor's degree in business administration, Operations Management, Information Technology, or related field. Advanced degree or professional certifications in related areas are a plus.
Business Experience -

• Typically requires 10 years of professional experience
• Ability to think big picture and connect market trends to shape internal strategies proactively
• Strong executive presence and presentation skills, as this role will own and create the MMS CIO and ELT financial investment strategy.

Specialized Knowledge/Skills -

• Proven experience in operational excellence, process improvement, and implementing innovation strategies within a complex organizational setting.
• Strong analytical and strategic thinking skills, with the ability to identify opportunities for innovation and operational enhancements.
• Experience with digital transformation and integrating new technologies into business operations.
• Exceptional communication and collaboration skills, capable of working across departments and with senior management to drive strategic initiatives.
• Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma) and change management principles.
• Experience in engaging with external financial vendors and spearheading contract negotiations to secure advantageous terms for the organization. This includes conducting thorough due diligence, fostering strategic vendor partnerships, and efficiently managing ongoing vendor relations to optimize service agreements and mitigate risks.

Working Conditions:
Environment (Office, warehouse, etc.) -
Traditional office environment.
Physical Requirements (Lifting, standing, etc.) -
Large percent of time performing computer-based work is required.
Relocation is NOT budgeted for this position.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
$168,800 - $281,300
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our page.
Join us at McKesson! SOM - Service Manager - Innovation and Ops Enablement